Sales Enablement Specialist

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Short Description

The Sales Enablement Specialist supports the development of engaging sales enablement content and modern digital learning experiences for learners. Working closely with the enablement team, this role helps simplify complex information into clear, impactful, and user-friendly learning assets that improve knowledge retention and sales readiness.

This is a hands-on role for a creative and detail-oriented individual who is passionate about content creation, learner experience, and exploring innovative ways to deliver enablement in the flow of work, including AI-powered learning experiences and modern digital enablement approaches. The role also supports enablement operations, including course creation and maintenance within the learning platform, and contributes to tracking engagement and adoption metrics. 

Design and develop engaging sales enablement content including presentations, playbooks, job aids, learning guides, videos, and bite-sized learning assets.

• Design and develop engaging sales enablement content including presentations, playbooks, job aids, learning guides, videos, and bite-sized learning assets.

• Create modern learning experiences using formats such as microlearning, short video, podcasts, interactive content.

• Leverage AI tools and technologies to enhance content creation, personalize learning experiences, and improve enablement delivery and engagement.

• Simplify complex concepts and messaging into clear, concise, and visually engaging content tailored for sales and technical audiences.

• Partner closely with the enablement team and cross-functional stakeholders to support sales readiness and enablement initiatives.

• Support the administration and maintenance of learning content within the learning platform, including course creation, uploads, publishing, tagging, and lifecycle management.

• Track and report on learning adoption, engagement, and program effectiveness metrics; experience with Power BI or advanced analytics tools is a strong plus.

• Support enablement operations and continuous improvement of the learner experience as needed.

Requirements

• Bachelor’s degree with 3+ years of relevant experience in sales enablement, content development, or digital learning environments.

• Strong content creation and visual storytelling skills, including PowerPoint and digital learning content development.

• Demonstrated ability to simplify and structure information into engaging, easy-to-consume learning experiences.

• Creative mindset with an interest in modern learning approaches, AI-powered learning solutions, and user experience enhancement.

• Strong attention to detail with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

• Self-motivated, adaptable and able to work independently with minimal supervision in an agile and primarily virtual environment.

• Excellent written and verbal communication and collaboration skills

• Strong English communication skills (oral and written).