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Technical Writer

Date:  Jan 18, 2023

Hyderabad, TG, IN

Requisition ID:  33703

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Job Information

Job Code: 00193951

Job Family: Research and Development

Job Function: Information Engineering

About The Opportunity


Produce information products (information solutions for a variety of audience types and technical levels) for Avaya products and solutions.

About The Responsibilities

  1. Conducts research to obtain information from engineering documents, conversations and interviews with subject matter experts, and system usage to write and maintain clear, concise, and accurate information.
  2. Uses technical writing practices and processes, with help from documentation lead, to deliver optimum information to the end user.
  3. Understands and adheres to Documentation and Localization plans.
  4. Understands style guide, templates, information architecture, and processes (for example, production, translations, DITA, quality control).
  5. Manages SME/Editor reviews of assigned information deliverables, incorporates feedback, and resolves problems based on review feedback.
  6. Provides regular documentation updates to all stake holders.
  7. Develops and maintains a good rapport with R&D subject matter experts (SMEs).
  8. Follows DevOps/Agile/Waterfall development process and meets all doc commitments required.
  9. Follows documentation testing process.
  10. Contributes actively in team activities by sharing experiences and ideas.

About The Requirements

Required Skills:

  • Excellent writing and grammar skills in English
  • Strong interviewing and communication skills
  • Understanding of telecom, networking or storage technologies will be an added advantage
  • Experience with authoring tools (for example any XML Editor) will be an added advantage
  • Understanding of XML/DITA, structured authoring and CMS will be an added advantage
  • Strong technical aptitude
  • Ability to explain difficult concepts and maintain user perspective


1 - 3 Years of Experience


Associate Degree or equivalent experience or a Tech certificate

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at