Technical Support Senior Engineer

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Required Skills

Release Management Engineer:

Required Skills:

1.Typically requires candidates with 8 years or more experience working on Avaya Unified Communication and Call Center related products. 

2.Candidates working on following versions or higher would be preferred: 
          Oceana 3.7/3.8, Avaya Analytics 4.0/4/1, Aura Core Products v8.x, IX Messaging v10.6, Call           
          Management System v18.x, Avaya IX Workforce Engagement, Avaya Experience Portal 
          v7.0, Session Border Controller for Enterprise, Virtualization Platforms: Appliance 
           Virtualization Platform, ESXi v7.0. 
 

Job Responsibilities

Responsibilities:

1. Provides support for medium to highly complex installation, configuration, upgrades, and migration through advanced problem solving and troubleshooting method. 
2. Analyzes symptoms, logs, and data required to resolve issues of medium to high complexity. Possesses ability to independently determine and develop approaches to solution. 
3. Displays an understanding of the functionality and usage of products and in conjunction with associated products. 
4. Candidate must possess excellent verbal and written communication skills.
5. Candidate must hold a bachelor’s degree in computer science, electronics engineering or equivalent. 
 

Experience

Education

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).