Technical Support Engineer

Date:  May 10, 2023
Location: 

Hyderabad, TG, IN

Requisition ID:  34507

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Job


Job Summary: 

Looking for T2/T3 Engineer skills to support Avaya UC & CC solution with our managed customers, where we are providing proactive & reactive support. Excellent written and verbal communication skill. He / She should be ok to work in rotational shift which may include night shifts. Minimum 0-5 years of experience working on Avaya UC products. Avaya certification will be added advantage. 

Technical Skill required: 

Avaya Aura Communication manager, Media Gateways, Avaya Aura SM/SMGR, 
Avaya Aura Media Server (AAMS), Avaya Aura conferencing (AAC), Avaya endpoints. 
Basic knowledge on Linux. 
Understanding of Avaya UC integration with different products like SBC, CC, Data network, etc. 
Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)

Responsibilities: 

Need to work on Alarm / Health checks / proactive monitoring and Medium customer reported issues.  
Make sure SLA compliance meet as per agreement with Avaya/Customer 
Adhere to defined process and to maintain work quality.
Co-ordination with service provide/third part vendor
Effective communication with all internal stake holders
To provide remote support during planned maintenance window. With addition to Incident, candidates will need to work on problem management & change management also.
Knowledge sharing within team.
Positive attitude and focus on supporting Global customers
Excellent communication skill, Energetic, Eager to learn and excel

Education: - B.E / B.Tech  or any Bachelor’s degree / diploma in engineering (Computer science or related technical field)/MCA or equivalent graduation    
 


Job Summary: 

Looking for T2/T3 Engineer skills to support Avaya UC & CC solution with our managed customers, where we are providing proactive & reactive support. Excellent written and verbal communication skill. He / She should be ok to work in rotational shift which may include night shifts. Minimum 0-5 years of experience working on Avaya UC products. Avaya certification will be added advantage. 

Technical Skill required: 

Avaya Aura Communication manager, Media Gateways, Avaya Aura SM/SMGR, 
Avaya Aura Media Server (AAMS), Avaya Aura conferencing (AAC), Avaya endpoints. 
Basic knowledge on Linux. 
Understanding of Avaya UC integration with different products like SBC, CC, Data network, etc. 
Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)

Responsibilities: 

Need to work on Alarm / Health checks / proactive monitoring and Medium customer reported issues.  
Make sure SLA compliance meet as per agreement with Avaya/Customer 
Adhere to defined process and to maintain work quality.
Co-ordination with service provide/third part vendor
Effective communication with all internal stake holders
To provide remote support during planned maintenance window. With addition to Incident, candidates will need to work on problem management & change management also.
Knowledge sharing within team.
Positive attitude and focus on supporting Global customers
Excellent communication skill, Energetic, Eager to learn and excel

Education: - B.E / B.Tech  or any Bachelor’s degree / diploma in engineering (Computer science or related technical field)/MCA or equivalent graduation    
 

Short Description

An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.

Experience

2 - 3 Years of Experience

Education

Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications

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