Technical Instructor Principal

Date:  Feb 3, 2024

Hyderabad, IN

Requisition ID:  36152

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

Job Description

Job Description : 

•    In this role, you will be at the forefront of developing, organizing, and delivering technical training courses tailored for Avaya services team, clients, and business partners. 
•    Your responsibilities encompass the meticulous preparation of course materials, the curation and upkeep of an extensive technical resource library, and comprehensive record-keeping of all training activities. Additionally, you may play a pivotal role in the selection and coordination of external training resources. Your role extends beyond traditional training activities. 
•    You will leverage professional concepts and align with company objectives to resolve complex issues inherent in technical training. 
•    A key facet of your responsibilities includes driving the adoption of Knowledge Management (KM) practices and creation of intellectual knowledge for Avaya solutions. 
•    Collaboration is central to this role. You will partner closely with Service Delivery and R&D teams to initiate and execute impactful training programs. Cultivating a culture of knowledge transfer and collaboration is a key aspect, fostering synergy across diverse teams and work functions within different verticals.  As a specialist in this domain, you will tackle complex issues that demand an in-depth evaluation of variable factors. Your judgment will play a critical role in selecting methods, techniques, and evaluation criteria to ensure the desired outcomes are achieved. 
•    This role operates with minimal direction, showcasing your autonomy and leadership capabilities. Regular reviews by senior management ensure alignment with organizational goals. Your expertise, spanning 5 to 7 years in a relevant field, coupled with a bachelor’s degree or equivalent experience, positions you to make significant contributions. Working knowledge of communication systems or server communications is preferred. 


5 - 7 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at