Senior Technical Specialist

Date: Apr 9, 2024

Location:

Hyderabad, TG, IN

Requisition ID: 36558

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

Job Information

Job Code: 00255940

Job Family: Services

Job Function: Services Engineering

Responsibilities

Responsibilities :

•   Candidate must be able to troubleshoot the reported incidents and alarms remotely.
•   Work on changes as per the change management process.
•   Contribute significantly to client satisfaction and interface with clients with defined tasks.
•   Deliver Process and Technical KTs to new joiners.
•   Acts as an SME in the team.
•   Prepare MOP for the changes.
•   Handle Technical issues and escalations within the team and from customers.
•   Collaborate with various BU and Vendors/Service providers to ensure resolution

Experience

EXPERIENCE

• Strong hands-on experience on Windows Operating system
• 4+ Years

SKILLS & COMPETENCIES

-Should have a good hands-on experience on windows server 2008,2012,2016 and 2019
-Active Directory, DNS, Clustering, configuration, and related troubleshooting
-Exposure to backup, DR, and patching tools/technologies.
-Resolve and troubleshoot Disk, memory, CPU, file system issues on Windows Servers.
-Patch Windows Servers in accordance with Security advisories and Anti-Virus management such as McAfee
-Windows server troubleshooting, patching of server using WSUS Knowledge
-Server builds and hardening concepts in windows.
-Implementation and designing of administering basic Windows services like Active Directory, Group policy, WSUS, Remote Desktop Services and IIS.
-Bash scripting (Windows PowerShell is a plus).
Experience in Linux and VMware will be a plus.
NFS, SAMBA, LVM, Linux patching using YUM and RPM etc... HA, DRS, etc…. in VMware

ADDITIONAL INFORMATION

•   Full time
•   Flexibility to work in 24*7 Shift that includes night shifts and weekends.
•   Work from Office

EDUCATION/QUALIFICATION

• Bachelor’s Degree in Engineering/ Graduate with equivalent experience.

Experience

2 - 5 Years of experience

Education

Associate Degree or Bachelor Degree or Tech Certificate in Computer Science or Electrical Engineering

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).