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Principal Technical Support Engineer

Date:  Jun 8, 2022
Location: 

Hyderabad, TG, IN

Requisition ID:  32666

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Roles & Responsibilities

•    Identifies, analyzes, and resolves moderately complex problems with business communication systems.
•    Provide high level of technical consultation on Avaya products to customers across globe.
•    Provide Change management support to internal & external customers.
•    Responsible to work with all stake holders & partners supporting end-user installations, configuration & programming changes.
•    Deliver process Training/KT’s new joiners.
•    Deliver technical KT to external teams depending upon skills & requirements.
•    Create Job Aids, MOP for internal team members & customers on demand.
•    Responsible for Remote/Onsite Implementation, demonstration and delivery of the solution.
•    Responsible for Onsite/offsite Support on Avaya Voice related solution.
•    Provide regular updates on project responsibilities and dependencies.
•    Handle technical escalations & technical issues escalated by team members.
•    Act as an SME in the team.
•    Contribute significantly to client satisfaction and interface with clients with defined tasks. 

Skills :


•    Should have 7++ years of relevant experience in the telecom profile; Working on AVAYA Voice products such as Avaya Servers- AVAYA Aura Core Session                                        Manager/endpoints/Communication Manager, System Manager, Avaya Gateways G700/G250, S83xx,84xx,85xx,87xx,88xx, Avaya Aura contact center, one-X products, Avaya         Aura  Messaging. 
•    Networking Skills: TCP/IP, Session Initiation Protocol, H.323
•    Candidates must have a proven track record (formal Nortel/AVAYA/Cisco training if possible) of Installation and maintenance across the Avaya/Nortel product range.
•    Added advance with Avaya Certification: ACSS, ACIS, ACSE.
•    Good Analytical skills with demonstrated problem solving capabilities, especially on Cloud environment. 
•    Strong technical background, Good understanding and knowledge of Software Architecture, Integration capabilities and Data models. 
•    Excellent case management skills & able to work independently.
•    ITIL model of service delivery, understanding of SLA’s, contracts. Exposure to supporting global customers, working 24*7 environment.
•    Must posses a Bachelor's degree in Engineering (Computer science or related technical field)/MCA

 

Experience

5 - 10 Years of Experience

Education

Bachelor degree or equivalent experience
Master degree or equivalent experience

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).