Nuance Engineer
Hyderabad, TG, IN
About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.
Job Information
Job Code: 00178897
Job Family: Professional Consulting
Job Function: APS Technical
About the Opportunity
An exciting learning opportunity to nurture your career with implementation of Avaya and Nuance products which includes installation, configuration, testing, troubleshooting and day1 support. We are looking for self-driven, organized, and self-motivated professionals to join our Avaya Customer Experience Services (ACES) team who will be responsible for delivering our core-values of Excellence to several of our Avaya customers. It is a customer facing role and you will be working on planning, designing of the implementation plan and delivering the Nuance speech technologies products in both On-Prem and Cloud based projects.
Responsibilities
1) Planning and designing the implementation plan with customer.
2) Support customers globally in North America, Canada, APAC, EMEA, MEA etc. for deploying Nuance products and applications.
3) Strong and demonstrated hands-on experience with installation, configuration, integration, and upgrade of Nuance ASR, TTS, Nuance Suite, and other additional Nuance products/applications (Dragon Voice, Biometric feature etc)
4) Testing and troubleshooting as required during the solution delivery.
5) Good planning & analytical skills and the ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.
Required Experience
1) 4 -10 years of hands-on implementation experience on various Nuance products and applications.
2) Knowledge of Linux commands.
3) Knowledge in deploying operating system on the server to deploy above solutions.
4) Knowledge in deploying VMWare, taking backups/ restoring from snapshots and knowledge on Cloud environment would be added advantage.
5) Must have experience working with global customer.
Skills and Competencies:
1) Good written and verbal communication skills.
2) Excellent learnability skills to learn new skills and new products.
3) Self-starter and capable of working independently.
4) Knowledge in change management process.
5) Ability to work in flexible hours including late India night, odd hours and weekends to support change events for global customers.
6) Exhibits customer focus behavior and able to work as a team player.
Experience
Education
Preferred Certifications
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