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APS Senior Consultant - CC

Date:  Sep 24, 2021
Location: 

Hyderabad, TG, IN

Requisition ID:  31122

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Job Information

Job Code: 00178897

Job Family: Professional Consulting

Job Function: APS Technical

About You

    8 -10 years’ experience with a Telecom/IT company in contact center application delivery
    Hands-on experience in installing, configuring, and upgrading CBA for global customers.
    Knowledge on integration of CBA with AAEP, POM, Speech servers etc. with other adjunct and UC solutions.
    Well versed with Linux commands.
    Knowledge in deploying VMWare/OVA would be added advantage.
    Knowledge on Avaya product like CM, SM, SMGR, WebLM, call center routing etc would be added advantage. 
    Must have experience working with global customer


Location - Pune/Bangalore/Hyderabad

About the Opportunity


    Installation, upgrade, and integration of CBA for global customers especially in USA.
    Testing and troubleshooting as required. 
    Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines. 
    Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions.

 Must Have Skills

    Good communication skills
    Self-starter and capable of working independently 
    Able to work flexible hours including late night and early morning to support global customers in North America region and their business requirements
    Customer focus and able to work as a team player

 

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Experience

8+ Years of Experience

Education

Bachelor degree or equivalent experience

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