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Sales Engineer II



About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

Job Code: 23726

Short Description
  • Serves as technical lead and coordinates all technical sales activities for customers or partners in assigned territory or accounts.
  • Leads discovery activities to understand customer/partner business requirements and translate them into technical requirements.
  • Responsible for developing technical account plans and sales proposals for assigned opportunities.
  • Delivers demos, trials, proofs-of-concepts and post-sales diagnostic support, or creates the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered by partners.
  • When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements.
  • Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered.
  • Participates in ongoing development opportunities, both for personal growth and to help educate others.
  • When supporting the channel, leads technical onboarding of new partners.
  • Responsible for maintaining technical knowledge across multiple products and solutions while developing more in-depth expertise in a specific area or solution specialization.
  • Experience in the solutions supported by this role preferred; experience in sales engineering or consulting preferred. Implementation and Operational background required.
3 - 5 Years of Experience
Bachelor degree or equivalent experience in Engineering or Computer Science
Preferred Certifications
Must maintain all relevant certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf