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Technical Delivery Lead


Guildford, UKM, GB

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Opportunity

The APS TDL is responsible for all practical aspects of the implementation of Avaya solutions from creation of detailed low level design documentation, translations of pre-sales designs/ HLDs into detailed LLDs/functional solution overviews, creation of acceptance test plans, working with the Project Managers to help draft implementation project plans, supporting remote and onsite implementation activities as well as testing and problem resolution to facilitate customer acceptance. This covers green-field implementations, upgrades and expansions of the all products within the Avaya portfolio.


The TDL will in addition provide customer consultation and technical leadership as well as designs for large distributed and complex solutions. They will provide guidance and leadership for lesser experienced engineers and 3rd party engineers during basic tasks including installation and set rollout.

  • Works with limited guidance on projects within defined criteria.
  • Work with and supports Avaya Project Managers for implementation planning and coordination
  • Engaged on major projects and large customer deployments as the technical delivery lead often as head of a group of SMEs.
  • Creates low level designs for solutions
  • Translates pre-sales designs/ HLD into detailed LLD/functional solution overviews
  • Deep understanding of best practice documentation and project execution methodologies.
  • Close alignment with project management, pre-sales and sales ASAs
  • Responsible for directing others for implementation of Avaya Aura solutions for large and complex projects including new systems or system additions. 
  • Creation and execution of the customer agreed test plans to achieve customer acceptance.
  • Undertake audits of customer’s network or existing telephony solutions
  • Identify and isolate failures during integration between different manufacturers’ products, liaise with 3rd party engineers and/or drive resolution from Avaya Support as appropriate.
  • Liaise with Avaya Product House and Support organisations and work as a team to deliver the final solutions
  • Provide support and mentoring to peers and Avaya 3rd party and partners on troubleshooting and resolving issues
  • Work to build the knowledge across the team by contributing fully to internal knowledge sharing
  • Presents technical issues to groups.
About You
  • Technical skills applicable to Avaya technologies (SM/SMGR, CM, Messaging, Equinox, Oceana, Breeze), demonstrable through knowledge of key issues facing the implementation of these components
  • Typically requires 5 - 8 years of practical experience working with Avaya technology platforms, gained in the field
  • Good proven background in traditional telecoms voice systems – VOIP, SIP, networking/TCP IP
  • Exceptional troubleshooting skills
  • Must have practical understanding of SIP, IP Networking, Server platforms and cloud solutions including but not limited to Linux, Microsoft, AVP, VMWare, AWS, Google Cloud
  • ACIS - Avaya Aura® Communication Manager and CM Messaging
  • APDS - Unified Communications
  • People management skills – able to interact technically at all levels, and be Influencing, persuasive, understanding, analytical, motivated
  • Track record of success
  • Flexible approach to working hours.
  • Self-directed, requires only occasional direction by a more senior resource

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf