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CCaaS Solutions Sales Director


Guildford, GBN, GB

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

Job ID: 27069

Job Description

Summar of the Role: 

  • Develops the strategy, presents and sells cloud contact center software and application solutions which deliver business impact and outcome to the customers within assigned business territory.  
  • Fully accountable for specific revenue target and sales growth within the specific area of specialty. 
  • Proactively identifies and qualifies opportunities to build and manage a pipeline.
  • Requires mature solution selling approach with an established sales record including contact center and customer experience management software/services sales experience. 
  • Knowledge and/or experience in a specific market segment or vertical a strong plus. 

Roles and Responsibilities:

  • Drive and lead the execution CCaaS account plans in top accounts in the territory including: driving & running workshops, demonstration & developing solution roadmap for customers.   
  • Develop and follow up the execution of demand generation with product marketing team to achieve the desired business objectives, e.g. drive the adoption of new product & solution in specific market segment.            
  • Drive and lead the execution of top CC channels initiatives with CAM and channel partners to achieve the desired business goal

Desired Skills & Experience:

  • Minimum 10 years’ experience in sales & consulting; minimum 2-5 years of sales leadership role in aspect of CCaaS or SaaS
  • Proven track record in leading and winning major cloud contact center sales opportunities.
  • Demonstrated success in launching & executing of Sales Programs with Channel partners.
  • Experienced in multi-level selling and comfortable in influencing CxOs, Contact Center Managers, Telecom Managers, IT Managers, etc.
  • Familiarity with Avaya CC solutions will be a bonus.
  • Ability to work unsupervised and lead Sales engagements with Avaya’s Contact Center partners.
  • Candidate should have excellent written and verbal communications skills as well as good listening and strong presentation skills
  • Strong team player and ability to lead a multi-functional virtual team.

Complexity of Role/Empowerment:

  • Support the regional management team in creating Avaya thought leadership in Customer Experience Management (CX) & Contact Center
  • Good business acumen in CX & contact center industry and advice the the regional management team necessary actions and plans to achieve the business goals.
  • Develop Avaya Contact Center Strategies and plans to achieve the business goals
Bachelor degree or equivalent experience
Master Degree or Master of Business Administration is preferred

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).