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Named Account Manager II

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Date: Aug 24, 2019

Location: Shenzhen, 44, CN

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Job Information

Job Number: 21370

Location: Guangzhou or Shenzhen

Short Description

Engages and with customers, exploring their situations and needs, and probing underlying issues that suggest broader solutions.

Maintains full accountability for assigned accounts and serve as customer a’s trusted advisor and advocate, maintaining customer satisfaction and protecting the strategic interests of both the customer and Avaya.

Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, continued account penetration, and customer satisfaction, and developing forecasts based on short term growth.

Maintains strategic partnerships at the executive level by ensuring that key executives understand how Avaya solutions meet their business needs.

Serves as key client contact for all customers and introduces specialists and/or Partners based on strategic sales activities.

Conducts short and long term strategic account planning to enhance the quality of the sales pipeline, accelerate and maximize revenue generation and, improve the customer buying experience.


1. Over 5 years of IT sales experience in the South region (especially Guangdong & Fujian)

2. Tracked records of winning net new large accounts and complicated projects

3. Any industry knowledge in manufacturing, hi-tech, government, insurance, telco, etc. would be a plus

4. Teamwork spirit and good cooperation with businesses partners

5. English reading, writing and speaking skills are preferred, to handle some global accounts 

6. Experience on cloud product/serive would be a plus



5 - 8 Years of Experience


Bachelor degree or equivalent experience

Master Degree is preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.


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