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Technical Cloud Security and Customer Specialist

Date:  Apr 12, 2021

Galway, IE

Requisition ID:  30029

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

The Technical Cloud Security and Customer Specialist will support Global Security’s responsibilities around securing the use of, and minimizing the risk associated with, Avaya’s use and implementation of cloud technologies. 


They must maintain current situational awareness of trends in cybersecurity threats, especially those related cloud operations and architecture, and must be able to shift from working detailed technical issues with peers to communicating those issues to customers at varying levels of technical detail.  In addition to communicating to a variety of audiences, the incumbent must also be able to think effectively at both a technically detailed level and strategically.

About the Responsbilities

  • Define and deliver control and risk management approaches for Avaya’s use of Azure, GCP, and AWS
  • Provide security consulting and assessment for Avaya’s private and hybrid cloud offers
  • Respond to customer inquiries around Avaya’s cloud offers, both verbally and in writing
  • Develop documentation that allows Avaya to effectively communicate its cloud security position with peers, business representatives, senior leadership, and customers
  • Negotiate customer cloud security requirements
  • Collaborate with Avaya IT and the BU’s in the assessment and development of cloud-based solutions, to ensure security is properly addressed
  • Develop relationships with IT, BU’s, and the sales and support organizations to ensure effective collaborative relationships
  • Participate in cloud security incident responses, and provide ad-hoc knowledge and support on security related issues and requirements as they arise.

About the Requirements

  • Bachelor’s degree in computer engineering, computer science, or related field. 
  • Solid experience of working with some combination of Azure, AWS, GCP, and private or hybrid-cloud deployments, including strong experience of development, operations, and oversight of security operations for large cloud deployments, to include standard cloud security toolsets. 
  • Experience with Datadog and industry certifications (CCSP, CCSK, CCP, etc). are pluses.
  • Demonstrate a solid grounding in information security principles and passion for security and have a deep understanding of cloud computing concepts and cloud security
  • Experience of implementing and assessing security within some combination of Azure, GCP, AWS tenancies, as well as experience with service-oriented architecture, private and hybrid clouds, and web services security
  • Evidence in depth experience with at least two of the following cloud security toolsets:
    • Azure:  Security Center, Cloud App Security, and Sentinel
    • Google:  Security Command Center, Cloud Key Management, Confidential Computing, or
    • AWS:  AWS Shield, Guard Duty, Macie
  • Highly effective verbal and written communication skills
  • Ability to independently develop white papers, brochures, presentations and respond to customer questionnaire on cloud security issues
  • Have a solid understanding of industry standards such as PCI DSS, ISO 27xxx, HIPAA, NIST, etc.
  • Exhibit flexibility and an ability to think creatively and in a way that identifies solutions
  • Willing to assess challenges and share opinions on possible solutions, quickly assess priorities and triage matters, and solve complex problems
  • Exhibit calm under pressure
  • Understand business processes
  • Demonstrate high levels of motivation and achieve success without task-by-task direction
  • Act with the highest levels of professionalism and integrity, and treat others with respect


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).