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Software Sr Engineering Manager


Galway, IE

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.


As the cultural capital of Europe in 2020, Galway city not only provides a cosmopolitan place to live but it is also home to a very strong technology sector, with many established multi-national R&D hubs as well as a vibrant start-up community. Over the past 30 years, Avaya has been part of this community, delivering industry leading applications. Driven by our customers, many of whom are the largest brands in the world, innovation is part of everyday life here. If you have a passion for technology, are not afraid to take risks and would like the opportunity to work in a dynamic, fast paced, working environment engaging directly with end customers, then Avaya Galway is the place for you.

About the Solutions & Technology Business

The Solutions & Technology organization of Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services.  We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.

About the Opportunity

The Solutions and Technologies (S&T) group is looking for an outstanding engineering leader who can leverage their expertise and product vision to help lead and grow our Cloud Contact Center team and product portfolio. As the leader of this team, you will be responsible for delivering customer value incrementally, leading a team of engineers of all disciplines and take ownership from inception through to field support, working with our Engineering, Platform and Product teams in executing toward that vision. 

  • Collaborate with our executive and leadership team to solidify and advance our positioning as a Cloud first company and leader in the Contact Center space
  • Design, deploy and maintain highly scalable systems, tools and processes that are necessary to deliver on a Contact Center SaaS application built on cloud technology stack
  • Capable of driving and delivering thin slices of functionality on a regular cadence with data-driven feedback loops in an agile environment
  • Passionate about Continuous Integration and Delivery and driving teams to adopt this delivery model
  • Experienced growing high performing engineering teams leading from the front, motivating & facilitating
  • Strong communicator, voice of the team, communication up, across and down the org.
  • Providing technical Leadership; ensuring consistency of direction in alignment to business needs taking all architectural, design and product/solution capability into account; ensuring quality deliverables from team, covering fundamentals like having all non-functional requirements addressed, clean code, defect management, performance, high availability and interop; foster open, transparent, collaborative design, architecture - Partner with dependent teams and encourage partnership within your org to break silos and deliver quality across the entire stack & ecosystem; support growth and technical advancement of the org and the product – striving always for technical excellence
  • Project Management◦Breaking a project or work down into smaller chunks, and assigning to the right developer; work with product owner to define the requirements / user stories, to ensure they are fully vetted; establish schedule / estimates / delivery timelines / etc.; support and advance our development processes and drive efficiencies working across teams and functions and not simply within your own area of control.


About the Individual
  • Experience in a software engineering leadership role; substantial experience as an engineering manager with in-depth knowledge of software engineering and development lifecycle
  • Excellent verbal and written communication skills
  • Strong SaaS or Cloud company background
  • Knowledge and experience with cloud native applications and architecture, microservices, CI/CD practices and tools; Experience with Agile Development Methodologies and Test-Driven Development.
  • Proven track record of delivering releases on time with high quality.
  • Experience in managing teams across multiple locations
  • Experience of Application Security is a big plus
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Passion for leading and motivating teams, setting vision and developing highly functioning organizations
  • Hands-on experience in building large-scale products and systems
  • Hands-on experience delivering cloud products and services
  • Experience with software-based infrastructure such as AWS, GCP, Azure.
  • Experience with container orchestration systems Kubernetes, Docker
  • Experience with open source projects like Kafka, Cassandra, Zookeeper, Logstash, ElasticSearch, DataDog, Puppet, Ansible etc.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf