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Software Senior Engineer


Galway, IE

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Opportunity

Avaya’s Oceana solution is Avaya’s current flagship Contact Center offering delivering voice and digital services to contact centers across the low, medium and large enterprise sectors. This role is for a senior software design engineer who will be part the development team developing enhanced capabilities for the Oceana Contact Center solution. The role will involve technical ownership for specific areas of the Oceana solution and provides an opportunity to develop technology leading applications based on industry standards using state of the art tools.


Working in an Agile development environment, specific tasks include:

  • The development, maintenance and support of Java based applications running on the Avaya Breeze Platform as part of the Oceana Contact Center solution
  • Technical ownership for the development, maintenance and support of one or more sub-components of the Oceana Contact Center solution
  • Work with Product Management on maintaining a product backlog and the scoping and estimation of new work items
  • Oversee the work of one or more junior engineers and contract developers in the team
  • Provide input to customer documentation, knowledge transfer and training materials
  • Support customer escalations as necessary related to areas of ownership
  • Drive the architectural evolution for areas of ownership to improve performance, reduce downtime and enhance customer satisfaction
About You
  • Excellent analytical and problem-solving skills
  • Excellent programming skills with a track record in developing highly available real time Java based applications in a VMWare Linux environment
  • Ability to quickly learn and adopt new technologies
  • Experience in working in an Agile / SCRUM environment
  • Excellent communication and collaboration skills
  • Knowledge/Experience in Contact Centre and/or voice/digital communications an advantage
  • Knowledge/Experience in API definition/development an advantage
  • Knowledge/Experience in developing applications that can be targeted at both cloud and on-premise deployment an advantage
  • Strong interpersonal skills with the ability to work well in cross-functional project teams
  • Ability to cope with changing priorities and multiple assignments
  • BE/BSc in Electronic/Computer/Software Engineering or Computer Science or equivalent and at substantial relevant industrial experience
  • Candidates with high potential who meet the educational requirements but fall short in terms of experience may be considered for recruitment at a lower grade level

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf