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Senior Architect Cloud Services

Date:  Feb 4, 2021

Galway, IE

Requisition ID:  29549

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

The Solutions & Technology organization of Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services.  We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.


Avaya architects our systems to be highly available, fault tolerant and distributed from the ground up. We invest deeply in reliability improvements to support our scale and business criticality of our solutions and container applications. Operational automation, testing, and performance improvement is critical to the success of our solutions. We are looking to expand the team with software developers that can advance not only the functionality of the platform, but also keep a strong focus on the operational challenges around keeping our solutions reliable as our solutions evolve.

About the Responsibilities

As Senior Architect, you are part of a team focusing on building solutions maximizing use of emerging technologies that will enable Avaya to transform our customer engagement business. Your role is to serve as a leading architect and trusted advisor relating to cloud infrastructure with a view to achieving superior availability and scalability for Avaya’s customer engagement products of the future.


You will be responsible for providing technical guidance regarding performance, elastic scale, security, availability, cloud multi-tenancy, and DevOps implementation. You will also be responsible for driving requirements for the tools and processes that enable our support organization to resolve customer issues that arise within our cloud services. You will be at the forefront of creating novel services based on API-First integrations, sourced by the composition of in-house, third-party or partner company services, and underpinned by Avaya’s extensive suite of enterprise products.


  • Work with R&D leaders, product managers, sales teams and end customers, with responsibility for the discovery and documentation of technical requirements derived from business needs
  • Provide guidance to teams adopting new software technologies and concepts to improve our solutions (e.g. Microservices architecture, DevSecOps, Scale, Cloud Services, etc.)
  • Architect and design new software components, Microservices and software solutions
  • Deliver new software applications iteratively as part of an agile/scrum cycle
  • Provide guidance and innovation to the teams seeking to realize Avaya’s AI strategy.
  • Identify and implement areas for continuous process improvement

About the Requirements

  • Experience of working in a fast paced geographically dispersed organization, collaborating with remote teams:
  • Track record of involvement in the design and implementation of cloud products with related key features: OS, multi-tenancy, virtualization, orchestration, elastic scalability
  • Hands-on experience of DevOps tool chains and processes and DevSecOps environment
  • Experience in the creation of cloud solutions architecture and evaluation of architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
  • Experience in designing the optimal patterns and solutions for high availability and disaster recovery for cloud-native services and applications
  • Track record in scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment. With associated relationships and communication skills as appropriate to all the key stakeholders at the various stages related to the above activities.
  • Experience in development, delivery and support of AI-based products
  • Proven, solid industry experience in a Cloud software development and architecture role using pipeline tools: Jenkins, Bitbucket, or similar and latest deployment technologies: AKS, Kubernetes, Helm, Ansible, etc. Service Registries
  • Microservice architecture design experience. Articulate how the products you worked on achieved correctly defined Bounded Context, Elastic Scale, and Independent Deployability
  • Experience in delivering products that utilize Reactive tools and Architectures
  • Experience in using latest back and front-end cloud tools and technologies: Kafka, Zookeeper, Redis, HTML5, Angular, Bootstrap, etc. or similar




Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).