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Inside Sales Renewals Support Specialist

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Date: Jan 3, 2019

Location: Galway, IE

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

About the Opportunity

The Inside Renewals Sales Support Specialist supports the renewals end to end process, from opportunities to order booking, and works with Renewals Sales Specialists to identify and drive growth opportunities. This is a critical role within the team and to be successful you will be able to demonstrate relevant commercial experience


Activities & Accountabilities

  • Renewals Processing
    • Work with Avaya Quote Desk to deliver accurate quotes (if required) to partners in timely manner
    • For renewal, submit manual orders for contract booking and validate contract confirmation
    • For contract termination, initiate contract termination process to ensure the Avaya Opportunities Management System is updated
    • Consolidate the contract termination list and work with Sales Specialist for recovery actions
  • Renewals Reporting
    • Forecasting of renewals bookings in Excel and
    • Run On-time performance analytics
    • Loss analysis of renewals
    • Trending analysis on renewals bookings performance
    • Perform Ad-hoc reporting activities
  • Support Sales Specialist in identifying upside opportunities to drive revenue growth
    • Identify upsell opportunities and support Renewal Specialist in closing these opportunities
    • Work as emergency backup to Renewal Specialist if required
  • Partner support
    • Escalation management of issues/disputes/IT tickets raised by partners
    • Advisory role to the partner for correcting installed base records using Avaya tooling
    • Advisory role on Avaya offer and policies


About the Individual

  • Bachelor’s degree
  • 2 years of experience in a comparable supporting role in a sales environment
  • Strong inside sales commercial skills
  • Good understanding and work experience with data management and software license management
  • Pro-active and customer focused attitude
  • Excellent English language communication skills, both verbal and written, 2nd language would be an advantage
  • Strong analytical skills with proficiency in desktop applications such as MS Excel and MS PowerPoint
  • Ability to work at a detailed level to complete tasks while at the same time prioritizing to achieve maximum results in renewal performance for given portfolio.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.



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