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Cloud Software / Senior Software QA Engineer


Galway, IE

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Solutions & Technology Business

The Solutions & Technology organization of Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact centre, unified communications and collaboration products and services.  We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.

About the Opportunity

Avaya architects our systems to be highly available, fault tolerant and distributed from the ground up. We invest deeply in reliability improvements to support our scale and business criticality of our solutions and container applications. Operational automation, testing, and performance improvement is critical to the success of our solutions. We are looking to expand the team with software developers that can advance not only the functionality of the platform, but also keep a strong focus on the operational challenges around keeping our solutions reliable they evolve.

  • Work directly with development, product managers, sales teams and end customers, with responsibility for the discovery and documentation of business requirements.
  • Research, experiment, prototype new software technologies and concepts to improve our solutions (e.g. Artificial Intelligence, IoT, BlockChain, Big Data / Analytics, Microservices architecture, DevSecOps, etc.)
  • Build test infrastructures using containerization technologies such as Docker and work within continuous delivery / continuous release pipeline processes.
  • Deliver new software applications iteratively as part of an agile/scrum cycle
  • Assist with the delivery of compelling customer focused demonstrations
  • Identify and implement areas for continuous process improvement
  • Testing enterprise applications deployed to cloud environments such as AWS/Google/Azure including EKS, GKE, AKS
About the Individual

We are seeking candidates with strong communication and problem-solving skills. Self-starters that can participate in an autonomous team environment with can-do approach required – automation orientated. We are looking for candidates who are proud of what they produce, obsess about the quality of the work you produce. Ideally, you’ve been part of teams that have built exciting PaaS and/or SaaS products in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Hates it when people say, “but it works on my machine” – we are looking for DevOps enthusiast. You can demonstrate significant impact that your work has had on the product and/or the team. Join us to do the best work of your career.


As the successful candidate, you will be working closely with developers as they develop code to ensure requirements are being met and to the correct quality. You will conduct automated (and manual tests where necessary) to ensure the software created is fit for purpose. During testing you will be thinking “outside of the box” to understand the various scenarios and configurations that customers use to ensure customer quality is maintained and, through doing so, drive regression testing across the products. You will be responsible for defining and driving innovative automated testing strategies and toolsets into our overall processes, to support and enhance the current Quality Assurance processes.

  • Bachelor's degree in Computer Science or equivalent.
  • Experience working as part of team adhering to agile principles
  • Strong testing background expected with experience writing test plans and test procedures and strong understanding of Testing best practices (ISEB/ISTQB certification)
  • Understanding of QA practices in terms of test plans and their executions – shift left
  • Demonstrated experience in software development lifecycle. Previous experience or willingness to learn and apply new DevSecOps concepts
  • Experience working on product that deploys to on-premise VMWare based environments through to exposure and experience of working on product deployed as a Service.
    • Experience beyond usage of Docker and container management systems like Kubernetes in production. Specifically, we are looking for developers who have extended and improved these platforms
    • Experience deploying applications to heterogeneous environments: cloud, on-prem (private cloud), and end-user (developer, car).
  • Experience in writing, executing and monitoring automated test suites using a variety of technologies including, but not limited to, Ansible, Cucumber, Selenium, SoapUI
  • At least 3 years experience creating automation tests (Unit, non-functional or functional) that require script generation instead of point and click recorded automation.
  • Staple technology employed for which experience would be preferred;
    • Kubernetes, Docker, Kafka, Istio, SpringBoot
  • General tech you would be working with
    • Good scripting skills (e.g. Bash, Groovy, Python)
    • Comfortable with Linux
    • Helm
    • Jenkins, Git
  • Experience with related tools and processes: Git, Continuous Integration, Continuous Deployment, TDD, BDD, API first, Code Reviews, etc.
  • Areas of focus where expertise would be valuable include; (across all deployment variants)
    • Geo redundancy
    • High availability
    • Scale and solution engineering
  • BS in Computer Science or Software Engineering or equivalent and at least 7 years industry experience in software QA or development.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf