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Cloud Software API Writer / Documentation Developer

Date:  Oct 5, 2021

Galway, IE

Requisition ID:  30008

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

The Solutions & Technology organization in Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services.  We are a team of innovators in every aspect of what we do, and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.


Avaya architects systems to be highly available, fault tolerant and distributed from the ground up. We invest deeply in reliability improvements to support our scale and business criticality of our solutions and container applications. Operational automation, testing, and performance improvement is critical to the success of our solutions. We are looking to expand the team with a technical writer specializing in API documentation who can produce detailed and engaging content for our developer portals and technical guidance for development partners helping them to integrate their products with Avaya solutions. Ideally you will be based in our Galway office.

About the Responsibilities

  • Build a clear picture of our customers and their needs, with a deep understanding of their business goals.
  • Research and write accurate, to-the-point, API documentation in a structured and easily accessible format for internal and external developers.
  • Develop content with a focus on connecting with user personas who have technical backgrounds.
  • Collaborate with technology experts and API teams to understand the applicable technologies, platforms, and solutions.
  • Liaise with the core documentation team and development teams to ensure our API documentation is consistent and meets the needs of our users.
  • Deliver high-quality API developer content by researching and writing content that connects with our customers, including UI text, sample code, videos, or other educational material.
  • Edit developer-written content and documentation for consistency and continuously update content with current information.
  • Utilize SEO best practices.
  • Ensure all-around consistency for textual styles, pictures, fonts, and tones in the content.

About the Requirements

We are seeking candidates with strong communication and problem-solving ability. Our ideal candidates take pride in what they work on and obsess about the quality of the work they produce. They are self-starters who can participate in an autonomous team environment with can-do approach.

Ideally, you’ve been part of teams that have built exciting SaaS and/or PaaS products in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. We are looking for a DevOps enthusiast. You can demonstrate significant impact that your work has had on the product and/or the team. Join us to do the best work of your career.


  • Bachelor's degree in Computer Science or equivalent.
  • Experience working as part of team adhering to agile principles.
  • Strong written and verbal communications and experience working with content in multiple mediums.
  • Experience writing REST API Design and the OpenAPI Specification.
  • Experience with API documentation tools and environments (Readme.io, Slate, Swagger).
  • Experience with Markdown generators like Hugo/Jekyll and/or Content Management Systems (CMS) like Drupal/Wordpress.

An advantage to have:

  • Experience with building and maintaining client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Prior coding knowledge and/or experience working within IT Development, SaaS or in web-based technology environment.
  • Experience with API gateways like Apigee, MuleSoft, Kong, Azure APIM etc
  • Experience with Git


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).