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Cloud Senior Software Engineer

Date:  Sep 14, 2021

Galway, IE

Requisition ID:  30444

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Hello! We are Avaya Cloud. We exist at the intersection of cutting-edge Contact Centre solution, technology and creativity in the Cloud. Our Avaya cloud-based contact center makes experiences effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them.


Our solution focuses on the “everything customer” who wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across devices, touchpoints, and modalities. The “everything customer” wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across devices, touchpoints, and modalities. Were focused on Automation, to give employees and customers the power to streamline their journeys. Even the best employee can only do so much at once. Innovating using an AI-powered contact-center, where employees and customers can leverage the latest in AI and machine learning to deliver exactly what the customer needs in the moment.

About the Responsibilities

2021 is about growing our Cloud-based solution space. We are looking for a Cloud Senior Software Engineer who will be part of a global virtual team.  Helping to build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. You'll be a member of a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll be taking the lead on cloud architecting and collaboration with other engineers and architects on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. You'll be engaged in leading cloud delivery and influencing the Product & Solution engineering teams and collaborating with CloudOps team to be successful in running better production applications and systems.


  • Engage with the development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
  • Identify application patterns and analytics in support of better service level objectives
  • Provide direct support and oversight to less experienced colleagues in the team and also act as a subject matter expert when required, to other engineers across the platform
  • Advocate and lead design self-healing and resiliency patterns
  • Lead the design and architecture of building, maintaining, and scaling elements of the SaaS with a focus on automated outcomes.
  • Evaluate Next-Gen Cloud Solutions and tools to meet solution and business requirements
  • Coach, mentor, support and manage the team as applicable
  • Be responsible or accountable for Design, Code, Test and delivering platform software to automate manual operational work
  • Troubleshoot as part of team priority incidents, facilitate blameless post-mortems and ensure permanent closure of platform incidents
  • Participate as a member of a team in the Tier 4 support coverage during major releases and upgrades

About the Requirements

  • Bachelor's degree or equivalent experience in a software engineering discipline
  • Exposure to micro-services architecture and reactive architecture principles.
  • Strong Java development experience in real time distributed computing environments
  • Experience working on product that deploy as SaaS offers
  • Experience beyond usage of Docker and container management systems like Kubernetes in production.
  • Extensive experience in DevSecOp methodology and philosophy of working
  • Experience of Cloud Environment (AWS, GCP, Azure)
  • Technology stack includes Python, SpringBoot, Terraform, Kubernetes, Kafka, Ansible, Kotlin, Terraform, Cloud & Serverless technologies, Docker and Bash scripting skills helpful.
  • Exposure to managing an Incident, Problem and Change methodology.
  • Expertise in at least one technology stack designing, coding, testing, and delivering software
  • Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission-critical problems within a business or across the firm
  • Experience maintaining distributed systems in production with critical data availability requirements (Kubernetes based solutions, Kafka etc.).
  • Working knowledge of infrastructure (e.g. VPC & VNET, cloud products, containerization, compute, storage)
  • Excellent collaboration skills with solution, product and architecture teams in debugging and troubleshooting scenarios


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).