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Avaya Cloud Operations and Support Engineer

Date:  Jun 20, 2022

Galway, IE

Requisition ID:  33008

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Job Information

Job Code: 00194009

Job Family: Research and Development

Job Function: Software Engineering

About the Opportunity

  • Avaya Solutions and Technology business unit is Avaya’s core R&D, design, development and operations wing. Part of the Cloud Outreach & Operations Program in maintaining & managing Avaya’s real time communication applications/services/solutions deployed in the Cloud Platform.
  • Monitor, manage and troubleshoot Cloud based infrastructure (GCP/AZURE) on a wide range of technologies (E.g. Kubernetes, Virtual Machines, Databases, Networks, Applications.
  • Assist stakeholders with deployment of their applications/services to the Cloud platform (GCP/AZURE)
  • Plan and implement changes to the Cloud Platform (AWS/GCP/AZURE), Services and Applications in accordance with Change Management process.
  • Participate in Cloud operations on a day-to-day basis maintaining continuous availability, durability, scale and up time of the platform as well as services/applications


To be successful in this role you will have to be a person with excellent technical skills, ramp up on the fly, quick learner, and a great team player with the right attitude. 

About The Responsibilities

Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platform is always stable, up and running.


  • Participate in Cloud operations and support on a day-to-day basis maintaining continuous availability, durability, scale and up time of the platform as well as services/applications
  • Monitor and manage Cloud based infrastructure (AWS/GCP/AZURE) including Virtual Machines, virtual Networks, Storage, Backup, etc.
  • Closely work with stakeholders and plan the maintenance activities of the Cloud Platform
  • Participate in Customer Enablement and Onboarding projects
  • Participate in the 24x7 support for internal and external customers


About The Requirements



  • Proven experience in the Cloud Operations, Support, and Maintenance for any of the Public Cloud Platform (GCP/AZURE).
  • Proven experience in Avaya Unified Communication and Contact Center applications




  • Having 8+ years of industry experience and minimum 3 years of hands-on experience in the following areas.
  • Extensive knowledge of any of the public cloud platform (GCP/AZURE).
  • Extensive knowledge implementing, maintaining, and troubleshooting of Avaya Aura Unified Communications and Contact Center applications.
  • Hands on experience in deployment of Microservices in Kubernetes based orchestration suites.
  • Experience with Kubernetes networking services, CNIs, load balancers and related technologies
  • Solid troubleshooting experience with Docker, Kubernetes, Containers and microservices architecture
  • Demonstrated experience with migrating an Enterprise class infrastructure to Public Cloud Platforms
  • Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
  • Ability to quickly assimilate technical and non-technical information
  • Experience with monitoring tools like Prometheus, Grafana, Datadog, ELK etc
  • Prior experience in Telecommunications based solutions & technologies is an added advantage
  • Prior work experience with Avaya Products/Solutions is an added advantage.
  • Hands-on experience with infrastructure design, build, deployment and automation using Scripting, Ansible, or Terraform.
  • Ability to prioritize and multitask as needed
  • Outstanding collaboration and communication skills
  •  Ability to effectively collaborate with distributed team
  • Willing to work flexible hours as needed by the project.



• Full time role
• Flexibility of work from home
• Less or no travel


• BE / B.Tech, ME / M.Tech



2 - 3 Years experience or Engineer One equivalent


Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-BF1