Technical Support Engineer

Date:  Sep 12, 2023

Pune, MH, IN

Requisition ID:  34511

About Avaya

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About the Opportunity

•    Candidate must be able to troubleshoot the reported incidents and alarms remotely.
•    Work on changes as per the change management process.
•    Contribute significantly to client satisfaction and interface with clients with defined tasks.
•    Deliver Process and technical KTs to new joiners.
•    Acts as an SME in the team.
•    Prepare MOP for the changes.
•    Handle technical issues and escalations within the team and from customers.

About You



•    Strong hands-on experience on Session Border Controllers.
•    5+ Years 


•    Hands on Experience working on Fortinet, Palo Alto Firewalls and Pulse secure VTM, F5 load balancer is a must.
•    Provide hands-on technical support & troubleshooting in Routing, Switching & Firewalls, Load balancer
•    Network Operations support across NW technology areas like Load Balancing, WAN Accelerators, VPNs
•    Provide expertise, installation, support, maintenance
•    Monitor the overall network security system, take necessary actions to resolve the issues.
•    Maintain configuration backups for all the security devices, along with regular health checks.
•    Good understanding of policy, route, and NAT deployment.
•    Troubleshoot IPSEC, SSL and remote access VPNs.
•    Troubleshoot access related issues and run debug on the firewall.
•    Knowledge in certificates and its uses.
•    Working knowledge of SSL and TLS.
•    Deploying FortiGate VM-virtual appliance
•    VDOM Configuration
•    Zones based and interface-based firewall configuration and troubleshooting.
•    Configure and troubleshoot HA
•    Good knowledge on Linux Commands. 
•    Pulse Secure Implementation for Load Balancing & reverse Proxy and trouble shooting
•    Strong knowledge on protocols such as TACACS+, RADIUS, LDAP experience would be good. 
•    Knowledge of analyzing PCAP using Wireshark for Troubleshooting.
•    Knowledge of virtualization will be an added advantage. 
•    Excellent oral and written communication skills required.



•    Full time
•    Flexibility to work in 24*7 Shift that includes night shifts and weekends.



•    Bachelor’s Degree in Engineering/ Graduate with equivalent experience.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at