Avaya Customer Experience Services Senior Consultant TS/SCI Required with a Full Scope Poly
Fairfax, VA, US
About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.
ABOUT THE OPPORTUNITY
Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at our Avaya office in Fairfax so candidate must be located in or within a commutable distance to Fairfax, VA area. PLEASE NOTE: While we do not provide relocation assistance, you can apply from another location as long as are able to move to the Fairfax area within 2 weeks of the role being offered to you. Applicants must already be located within the United States and this role is not eligible for sponsorship. This is not a union/represented role.
Avaya is one of the nation’s strongest and most dynamic systems solutions providers. Avaya specializes in the acquisition, design, engineering, evaluation, and development of advanced IT systems and data communications networks for information systems and applications. Our long tradition of success is attributable to the bright, driven professionals at Avaya.
• Ability to break down very large, complex problems into manageable tasks
• Strong problem-solving and pattern recognition skills
• Ability to effectively communicate complex, technical findings through documentation
• Ability to write software code
• Ability to gather requirements from various sources, including end customers.
• Creativity in solving complex problems with limited resources
• Ability to maintain focus and direction with ambiguous requirements
ABOUT YOU
SKILLS & COMPETENCIES:
• C/C++ programming
• Linux, Linux Kernel modules/drivers
• Network Programming- TCP/IP protocols, BSD socket API, VOIP applications and protocols
• Ability to document and explain technical details clearly
EDUCATION/QUALIFICATION:
• Bachelor’s Degree (B.S.) in Computing Engineering or related field
• Proficient in one or more Object Oriented programming language such as C++
• Development experience in Windows and Linux Operating Systems
• Proficiency in written and verbal communication skills
• Self-motivated with a strong desire to learn
• Ability to meet deadlines on individual tasks
• Top Secret/SCI clearance
• Must be a U.S. citizen
COMPENSATION
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
Experience
Education
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#liAvaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).#LI-LD1
Nearest Major Market: Washington DC