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APS Senior Program Manager


Dusseldorf, DE

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About Avaya Professional Services

Vision: Professional Service is a group of advanced experts on modern trends, bringing visible outcomes to our customer by combining active listening, extraordinary talent, modern practices and winner attitude. Our culture and skills combined with our innovative product portfolio is a combination every customer will recognize as best in class.


Mission: Enabling customer business outcomes through the rapid and successful deployment of Avaya technologies and customizations, making Avaya recognized as leading innovation

About the Opportunity

The Senior Program Manager is responsible for coordinating and delivering value-add professional services to our clients in highly complex multi-vendor, function and site customer programs. The role works directly with our clients as trusted advisor leading them to successfully implement innovative solutions to achieve their business technology objectives.


Activities & Accountabilities:


  • Partners with the customer to formulate and implement enterprise-wide business, organization and information communications technology strategies. Involved with and supported by the relevant technical resources from the customer and from Avaya, at each step in the process of designing and delivering integrated business and information communications solutions to support the enterprise's accomplishment of business goals
  • Thought leader within the company for the strategic application of communications and systems integration
  • Responsible for the successful delivery of highly complex multi-vendor, multi- function and multi-site customer programs. Archiving outstanding business results such as customer satisfaction
  • Leading the creation of technical concepts to fulfill customer requirements in cooperation with development, logistics, service and quality management
  • Leading development departments, sales, purchasing, logistics and quality management to ensure the achievement of project goals (scope, time and budget)
  • Analyses business processes in an organization and makes recommendations to improve their effectiveness in supporting the customer's strategic business goals.
  • This role is responsible for developing the disciplines and the business results of the engagements. Anticipates and identifies complex business needs and recommends solutions to complex problems.
  • Negotiating contracts with 3rd Parties and implementation of Quality controls
  • Executive Level communication of project progress in decision-making Steering committees and day to day communication
  • Independent structure, organization and control of program structures and responsibility for up to 80 virtual team members
  • Creation and development of highly complex, multi-phase project plans (MS Project)
  • Work is performed with minimal direction and reviewed by senior management
About the Individual

This position requires travel across Germany to client site for 70-80% of the time on average. The successful candidate can be based remotely with fluent German and English.


Required Skills:

  • Solid program management experience within technology industry ideally working with Avaya and/or Cloud solutions at architecture, design, configuration and implementation level
  • Certification in Program Management (PMI, IPMA)
  • Strong experience in Agile programs
  • Ideally strong UC and CC experience at solution level spanning multiple Avaya or similar solutions and products
  • Ability to support multiple workstreams at any given time
  • Excellent communication skills at all organizational levels including CxO.
  • Strong English and German language ability essential
  • Ability to work independently and in a team environment, with discipline in a virtual office environment as well as comfortable working in a client’s environment
  • Result oriented with calm leadership skills
  • Highly self-organized with ability to orchestrate multiple projects of varying size
  • Bachelor or Masters’ degree in computer science, communications, engineering or similar

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf