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Software Director

Date:  Sep 10, 2022

Durham, NC, US

Requisition ID:  33096


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


The Solutions & Technology organization of Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services.  We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.

The Solutions and Technologies (S&T) group is looking for an outstanding Engineering leader who can leverage their expertise and product vision to help lead and grow our Cloud Contact Center team and product portfolio. As the leader of this team, you will be responsible for delivering customer value incrementally, leading a team of engineers of all disciplines and take ownership from inception through to field support, working with our Engineering, Platform and Product teams in executing toward that vision. 


  • Lead engineering and architecture teams to define, maintain and execute the development of key components of Avaya CCaaS Public and Large Enterprise Solution, and Reference Architecture.
  • Own feature development throughout the development lifecycle in partnership with Product Managers and other teams
  • Identify opportunities for improving work methodology
  • Support and mentor other team members, creating a healthy work environment
  • Timely communicate risks and deviations
  • Contributes to an open and transparent workspace
  • Provide input to customer documentation, knowledge transfer and training materials
  • Support customer escalations as necessary related to areas of ownership
  • Contribute to the architectural evolution for areas of ownership to improve performance, reduce downtime and enhance customer satisfaction



  • People management
  • Experience building event-driven systems
  • Experience in developing cloud-native applications a plus
  • Proven experience with one or more scripting languages.
  • Demonstratable debugging and system analysis skills.
  • Proven experience consuming and producing APIs & SDKs.
  • Proven experience in Network Programming.
  • Exposure to Kubernetes, Docker and associated cloud techs
  • Experience using Public Cloud platforms.
  • Exposure to Automation & testing frameworks.
  • Working with CI/CD pipelines
  • Exposure to Agile Methodologies
  • Experience on migrating on prem to cloud solutions a plus



  • Proven experience creating/transforming high performance engineering teams using contemporary best practices (e.g., Agile, Value Streams, DevOps, Microservices, etc.)
  • Proven experience in Cloud/Enterprise Communication, Enterprise Contact Centers, or IT Applications (e.g., CRM)
  • Proven experience with developing and deploying mission-critical, highly available Cloud-Native or Hybrid Cloud solutions. Cloud Transformation and/or Migration of solutions from on-premise to cloud strongly desired
  • Proven experience in owning and delivering business outcomes, developing a culture of empowerment, and measuring results
  • Experience in planning and executing the architecture of highly distributed and scalable systems to solve complex problems
  • Experience creating, developing, mentoring, and promoting globally dispersed high-performing team members
  • Experience in a DevOps environment
  • Experience with Enterprise Software and Networking
  • Hands-on experience in back-end or front-end development preferred

Desired Technical Skills:

  • Cloud (AWS, GCP, Azure)
  • Cloud Services (GKE, EC2, Lambda, etc.)
  • Microservices, Containers (e.g., Docker, Kubernetes)
  • Full-stack development experience (HTML, CSS, JavaScript, NodeJS, Java, etc.)
  • OS (Linux, Windows), Database, Networking, Virtualization
  • AWS, Azure, or other cloud-based hyperscale environment Certifications preferred



  • Hybrid Working Model - Avaya offers a Hybrid working model (part Office and part Remote)
  • Well-Being: We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
  • Recharge & Refuel: We work in a dynamic environment and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
  • Continuous Learning: Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
  • Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
  • Giving Back: We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
  • Stock Purchasing: We invite you to own a share of our innovative company. As an employee you have the opportunity to purchase our stock at 15% below fair market value in many countries.



  • Bachelor’s Degree in Computer Science and/or Engineering
  • Master+ Degree is desirable
  • MBA or Business Management degree is desirable


(Colorado only*) Minimum salary of $153,300 + bonus + benefits.
•    Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.




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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

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