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Senior Manager - Direct Software Procurement

Date:  Jan 10, 2023

Durham, NC, US

Requisition ID:  33903

About Avaya


Who is Avaya? 
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity

The Global Sourcing Organization Software team is seeking a Direct Software Sourcing Senior Manager, capable of interacting with Avaya Senior Management & Executive Teams regarding sourcing Software components to support Avaya’s broad product portfolio. To be successful in this role you will have accountability for Software sourcing that supports new product introduction and provides direction to Avaya R&D Labs in the proper utilization and deployment of 3rd Party Software that are embedded, packaged, resold standalone, or shipped with Avaya’s product portfolio, including SaaS, hosting environments and cloud to cloud solutions.  You are also experienced and capable of the daily management activities required to manage a spend portfolio of $100M in annual Software sourcing and licensing activities and managing the associated suppliers. Existing knowledge of Contact Center technologies is a distinct advantage, for example Workforce Optimization, Workforce management, Quality Monitoring & Call recording.

About The Responsibilities

• You will manage and work within a framework related to sourcing, supplier evaluation & award, establishment of procurement (licensing) practices & ensuring cost, quality & delivery performance metrics for managing 3rd Party Software suppliers.
• Negotiate global agreements for software and related support services; review and amend existing agreements.
• Review SOW’s and Special Bid Agreements and purchase requests to ensure they accurately reflect the contracted supplier terms
• Drafting of appropriate contractual terms to achieve Avaya’s business, financial and contract objectives while minimizing or eliminating risk exposure to Avaya.
• You will advise and provide direction to internal Product Development Teams, evaluating advantageous business models for future new product sales while ensuring the developed Requests for Proposal, Quotations or Information for specific product requirements that meet all 3rd Party licensing restrictions and metrics.
• Support expansion and growth of Avaya’s solution portfolio through negotiation and management of 3rd party licensing agreements to support multiple customer-facing business models.
• Achieving your objectives will require you to ensure compliance with Avaya policies, procedures and directives including adherence to minimum contract terms and receipt of approvals from various Avaya stakeholders.
• You will produce business results that align with Avaya’s overall revenue and cost objectives, including providing transactional support for 3rd party supplier transactions as required to align with business objectives.

About You

•    Established history of producing results in technology sourcing, and business experience in the Software domain, in particular: Computing Platforms, Operating Systems, Codecs, application services delivered from cloud infrastructure.
•    Existing knowledge of Contact Center technologies is a distinct advantage, for example Workforce Optimization, Workforce management, Quality Monitoring & Call recording.
•    Managing various aspects of software licensing, protection of Intellectual Property (IP) rights/ownership for the organization and from a 3rd party perspective.
•    Applying best in class sourcing & procurement business practices and techniques.
•    Demonstrated experience closing commercial business contracts and with contracting related processes.
•    Advanced Experience or Knowledge of Hosted solutions, SaaS, managed Services, Cloud Computing and Virtualization is required.
•    Commercialization of software offers from a supply chain perspective to align with multiple customer-facing business models:  subscription, bursting, pay per use, and 3rd party cloud integrated offers for OEM or reseller.

•    Negotiation and influencing
•    Teamwork excellence driven by leveraging strong interpersonal and communications techniques
•    Demonstrated understanding of developing business relationships
•    Established analytical skills, including financial analysis
•    Attention to detail, comparing existing terms with proposed amendments
•    Experience negotiating legal Ts&Cs
•    Delivering simplicity in outcomes while working within and resolving ambiguous business scenarios
•    Accountability for results by driving negotiated outcomes for minimum cost and high solution value 

•    The team is distributed globally, and virtual meetings are routine
•    Must be able to manage working across multiple Regions/Geographies & time zones
•    Business Group: Manufacturing, Logistics & Procurement


The pay range for this opportunity is from $120,300 to $162,300 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.



10+ Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

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Nearest Major Market: Durham
Nearest Secondary Market: Raleigh