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Salesforce Administrator/Business Analyst

Date:  Nov 5, 2021

Durham, NC, US

Requisition ID:  28078


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


Seeking a Salesforce Business Analyst within the Sales Operations organization. The role of Business analyst will be to help guide the businesses to improve processes and efficiency in Salesforce. The scope is from supporting end users to managing projects from needs analysis to deployment. They will manage ongoing training and support as needed. They will work with cross functional teams to translate the needs of an organization into quality approaches and actionable tasks.  #LI-HK1


  • Provide end user support
  • Define user needs and work with application developers to deliver custom solutions and ensure efficient/effective data flow and reporting capabilities
  • Plan, create, test and execute new features, apps, and user requests
  • Monitor business processes and develop recommendations for improving or leveraging system capabilities
  • Create project plans and lead testing cycles
  • Create Job aides and end user docuemtnation
  • Train end users
  • Daily Salesforce administration functions, such as user management




  • Proven experience in Salesforce Administration management
  • Proven experience in developing Business Process’s



  • Requirements writing
  • Flow and process diagramming
  • Problem Solving skills
  • Strong communication skills to help stakeholders understand impacts and benefits of technology
  • Experience on Salesforce core platform functionalities such as Sales Cloud and Marketing features.
  • Nice to have: Salesforce's Certification(s)



  • Bachelor degree or equivalent


5 - 7 Years of Experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh