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Sales Development Representative

Date:  Dec 22, 2021

Durham, NC, US

Requisition ID:  31754


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


As part of the Avaya Commercial Sales Organization, the Sales Development Representative will play a critical role in lead development. The SDR role is important in achieving our ambitious customer acquisition and revenue growth objectives. To be successful in this role SDR’s must be comfortable making dozens of calls per day, following up on inbound customer interest, working with Sales Account Managers, generating interest, qualifying prospects and generating customer sales meetings.


Responsibilities include, but are not limited to:

  • Work primarily with SalesForce.com to update and manage lead flow
  • Develop relationships with sales, marketing and the partner community
  • Prospecting of company and contact prior to contacting them to engage in a more personalized discussion. Know about their business and industry.
  • Handle inbound and outbound calls to clients as directed to uncover opportunities to upsell new products or features.
  • Call out to event attendees to confirm attendance and post event follow up
  • Collect feedback from prospects and clients and make suggestions for messaging and positioning changes that resonate with the market
  • Work with marketing and engineers to maintain an active knowledge of Avaya’s products, competitors and current promotions/campaigns
  • Answer customer’s questions regarding products and product delivery



  • Entry-Level position
  • Experience in customer facing work desirable
  • Experience with Microsoft Office



  • Excellent communication skills both verbal and written
  • Ability to multi-task while still maintaining attention to detail
  • Customer focused, courteous, detail oriented, persuasive, and tactful



  • Full Time/ based in Durham, NC
  • No travel requirements
  • In office position- remote flexibility with established performance



  • BS/BA is preferred but not required


3 - 6 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh