Share this Job

Partner Advocate Supervisor


Durham, NC, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Supervisor of 4 - 6 Inside Partner Advocate Associates.  Daily activities include overseeing the activities, call log, funnel management, quarterly commit info, Marketing communications etc.  Partner Community of 500+ Business Partners, producing $ 4-5 M in Revenue on a quarterly basis.  Focus on growth for this segment of Partners quarter over quarter.  Align with the Area Channel Leaders, Inside Retention Team and Marketing to create coordinated efforts to drive additional business within this partner community.

Directs, supervises, and mentors inside sales associates to achieve unit revenue, profitability, and expense objectives. Ensures that inside sales are successful in owning and driving revenue growth for accounts and partners within assigned region. Targets quota by training and mentoring inside sales on appropriate sales activities, new account prospecting, and leveraging the sales network. An experienced revenue generator with proven management skills. Coaches team on how to sell the full portfolio of Avaya solutions by generating "pull" demand through indirect sales-oriented activities to end users. Selectively creates senior partner relationships with the largest customers and is considered a trusted advisor, creating value and influencing Avaya’s position with partners. Coordinates and reviews inside sales strategies and account plans that segment the addressable market and align partners in key target areas and addresses partner gaps. Responsible for ensuring that the region has the right talent to achieve goals. Recruits talent as needed, and is able to organize team with a strategy for progressing and replacing sales talent. Plays a key role in onboarding new sales talent, teaching the Avaya way. Is able to take a fair, but firm, approach when reviewing and evaluating inside sales personnel, doing so in a structured way that aligns with the role requirements outlined by Avaya.

5 - 8 Years of Experience
Bachelor degree or equivalent experience

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh