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Manager, Avaya Consulting and Business Operations

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Date: Oct 26, 2018

Location: Durham, NC, US

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit



In this role you are responsible for supporting driving a robust management system for the company, working directly for Avaya’s chief of staff.  The management system includes key meetings such as monthly and quarterly business reviews along with other strategic management team meetings. In addition, you will be expected to take on specific deep dive assignments to analyze revenue and cost opportunities for the business on an ad hoc basis. This role, is designed as a position for the company’s leadership pipeline and is geared for those with strong process and quantitative background with strong business acumen.

Key Responsibilities

  • Supports key initiatives designed to transform the company’s operations, from processes, systems, to growth
  • Drives management system cadence and cross-functional work-streams in a classic program management capacity, i.e., identifies critical paths, closure of deliverables, ensuring commits are met.
  • Accountable tracking specific KPIs: partners with key stakeholders and senior leaders to drive to world-class / best-in-class levels
  • Enhances existing management system to enable sound decisions, such as supporting the analysis of metrics package for operations reviews, monthly/quarterly business reviews; be able to form an opinion/perspective on key business issues impacting the company



  • 5 – 7 years work experience, in large enterprise environment or in a consulting firm
  • Experience in large-scale projects/engagements (transformations, analytics/process, IT)
  • Strong interpersonal & quantitative skills; aptitude and ability to work in fast paced environment

MBA preferred

GLDR *li-post


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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