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Director US Government, Product Management

Date:  Mar 1, 2023

Durham, US

Requisition ID:  34131

About Avaya


Who is Avaya? 
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity


Product management manages a specific product/portfolio from conception to end-of-life, running their area of responsibility like a business. Owns accountability for the financial success of a product. Acts as the voice of the customer, engaging with external customers and translating their needs into financially viable solutions. Applies a balance of technical and business/market expertise to create products that address customer needs, complement the company's product/solution portfolio and contribute to the company’s financial success. During major transitions, such as a launch or withdrawal, will plan and execute the transition to put the competition on the defensive and eliminate revenue risk for the company. Builds connections across functions with internal stakeholders, such as engineering, program management, marketing, go-to-market, services, sales, learning and operations so that the product is absorbed quickly by the market and is a success overall. Acts as a technical advisor for a specific product. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Senior leadership may assign work and resolve problems. Work is performed with minimal direction and reviewed by senior leadership. Provides solutions to a diverse range of complex problems. 

We are looking for a director level product management leader who has intimate US Government UC and CC Cloud ecosystems knowledge along with international government experience.
To be successful in the role the candidate needs to be a self-starter filling in white space around the formal process driving the business forward.



• Be the go-to for the product/portfolio for all aspects including ordering, technical roadmap, business opportunities and growth
• Communicate with design, product managers, customers to ensure alignment of the business across the portfolio
• Identify strategic opportunities to position the business for success
• Move the business into the future accelerating opportunity’s through to sales
• As Director of Government business for Product Management, you will be responsible for setting the product vision and strategy.
• Listening to the customer voice and advocating this into the solution
• Product Management is a critical role in the organization setting direction of the business and influencing the future
• Overseeing development team through delivery of objectives
• Ensuring extended teams are aligned and delivering into the vision including marketing, sales, customer success, support and partners


About You

What can you bring?



• Proven Experience 
• Mid-Level to Senior Role



• Soft skills required to be successful in the role and in Avaya, in line with our five key cultural principles of trust, empowerment, teamwork, simplicity and accountability
• US government security and market knowledge is a key objective in this role along with ability to obtain US Government security clearances if required
• Understanding of the JITC security requirements for both premise and cloud-based UC/CC offers including IL5, IL2 moderate security levels
• Technical, regulatory, and purchasing process knowledge across municipal, state and federal levels of United States and global government requirements for cloud UC/CC solutions
• Technical confidence 
• Influencing teams with vision for success
• Researching market to ensure a clear direction of the solutions
• In addition to solid communication skills, candidates must also possess excellent interpersonal skills to effectively influence and lead the people they work with. From customers      to stakeholders to team members, product managers are regularly trying to get others on board with their product vision. Good interpersonal skills for product managers to have      include presentation, emotional intelligence, active listening, collaboration and negotiating skills
• Candidates need to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines. Good prioritization skills ensure that all team members are always working on what's most important at the time and keep the project moving along smoothly and in the timeline requirements.


• Position supports global business so accommodation for travel and time zone is needed for the role


10+ Years of Experience


Bachelor degree or equivalent experience
Master Degree is preferred



The pay range for this opportunity is from $161,100 to $217,500 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

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