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Business Planning & Ops Analyst


Durham, NC, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

In this role you are responsible for supporting the Avaya Chief of Staff and the Senior Manager of Corporate Operations in the effort to build a robust management system for the company.  The management system includes key meetings such as monthly and quarterly business reviews, along with other strategic management team meetings.  Deep dive assignments may be appropriated.  The role is geared for someone that has a strong sense of urgency, is organized, accurate, trustworthy, and able to communicate with executives

Key Responsibilities
  • Preparation for executive meetings, such as agenda creation, content consolidation, and assistance with improvement of content over time
  • Documentation of executive meetings
  • Assisting with KPI report out cadence and associated process development
  • Enhancement of existing management system to enable sound decisions
  • Maintain confidentiality on an ongoing basis
  • Assist the Senior Manager of Corporate Operations


  • College degree or equivalent
  • Skills using Microsoft Suite of Tools such as Excel, Outlook, and PowerPoint
  • Aptitude and ability to work in a fast pace environment
  • Strong interpersonal skills, a can-do attitude
  • Experience with large-scale projects/engagements
  • 1-3 years of work experience, preferably in telecommunications or IT industry

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh