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Advanced Solutions Specialist


Durham, NC, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description


Develops, presents and sells software and application solutions which deliver outcome-based business impact to the customer that best align with and leverage the customer’s existing applications environment and IPT Infrastructure within an assigned geography or set of clients.  Fully accountable for specific revenue target (quota) and sales growth within the specific area of specialty, proactively identifies and qualifies opportunities to build and manage a pipeline.


  • Account Management
    • Actively participate and/or lead activities that grow the funnel for Advanced Solutions
    • Participate in regular sales team calls
    • Understand your opportunities and where they are in the sales cycle.  Be prepared to provide real time updates when requested.
    • Update Salesforce or other tools as required.
    • Participate in forecast calls and understand the deal structure and elements of opportunities, i.e., One Time Services, Product, Recurring, Subscription, Cloud, etc.
  • Discovery
    • Early engagement with clients is critical to successful outcome-based solution selling
    • Use available and/or develop new content for pre-discovery, discovery and post discovery sessions with strategic clients to weave the story from beginning to end.
    • Translate business process to actionable workflows for client business units.
    • Develop analysis, create documents aligned to goals/requirements and present recommendations to solve identified business challenges.
    • Work closely with the Account Manager and Sales Engineer to develop strategy and solution approach for each client (continuous account planning)
    • Expand areas of client penetration by setting up meetings or workshops to further the Avaya consultative presence within the client.
    • Document realized business outcomes with clients to create meaningful use cases. 
  • Solution Development
    • Achieve a technical understanding of Avaya’s portfolio of advanced solutions to include those solutions offered by third parties.  Take advantage of available documentation and SME support from the product house and offer management team.
    • Work closely with the SE to assist with input on design parameters based on the offered solution that meets the client need.
    • Validate designed solution requirements are correctly gathered to provide to the Solution Sales Consultant team for accurate pricing 
10+ Years of Experience
Bachelor degree or equivalent experience
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh