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APS Senior Consultant- Remote U.S.

Date:  Sep 8, 2021

Remote, NJ, US

Requisition ID:  31119


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


Provides exceptional technical, analytical and implementation support to clients. Supports technical implementation, troubleshooting and problem resolution of Avaya UC products. Self-directed, making major contributions to teams, and contributes significantly to client satisfaction.


  • Hands-on experience in installing, configuring, and upgrading Avaya CM – Core, ESS and LSPs.
  • Configuring G650s Cabinets, G430 /G450 Media Gateways and AMS (Media Server).
  • Able to standup CM and configure the solution based on approved design documents.
  • Able to install and configure AADS (Avaya Aura Device Services) as an utility server.
  • Understanding the usage of Avaya Provision Tool.
  • Understanding of Dial-plan changes, site mergers etc.
  • Basic understanding of end to end SIP protocols and configuration of SIP Users.
  • Basic understanding of internal and external certificates along with installation of certificates in the solution.
  • Prepare and execute on Project Test Plans during UAT/Cutover, perform troubleshooting as required
  • Ability to integrate CM with SMGR/SM and other adjunct solutions.
  • Well versed with Linux commands.


Must Have -

  • Good written and verbal communication skills
  • Self-starter and capable of working independently
  • Quick learning ability to learn future skills as per business requirement
  • Able to work in flexible hours








  • 5 - 8 Years of proven experience with complex technology systems



  • Must be Detail Oriented.
  • Time Management and Self Management skills expected.
  • Must be effective in a virtual working environment.
  • VMware knowledge preferred
  • Linux commands
  • Understanding of basic networking principals required
  • Must have a strong customer focus
  • Tier 1- and 2-level troubleshooting skills.
  • Ability to present oneself in a professional manner at all times.
  • Cross-organizational effectiveness and thought leadership.



  • Excellent English oral and written skills
  • Potential travel may be required occasionally



  • Bachelor's degree in either Information Technology, Industrial Engineering, Computer Science, or a technical-related field, plus proven work-related experience.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf