Software Consulting Engineer
Dubai, DU, AE
About Avaya
About The Opportunity
As an Avaya CCaaS Solutions Architect, you will be helping Avaya clients and partners transform their contact center business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of Avaya platforms and supporting partner solutions.
About The Requirements
- Bachelor's Degree in communications or computer science
- Record of delivery for on-prem to cloud migration projects
Skills
- Experience in cloud solutions architecture. Azure proficiency is a plus.
- Experience with Call Recording, Routing, Reporting, IVR, CTI, Voice and Digital Contact Center Technologies
- Experience in Machine learning and cognitive services
- Experience with software development and architecture
- Experience with databases and API technologies
- Understanding of multi-region cloud environments and global connectivity requirements
- Understanding of security/compliance requirements
About The Responsibilities
- You will be responsible for translating the client's business requirements into specific system, application or process designs for large, complex or leading-edge solutions.
- This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client's contact center. Solutions are based on Avaya’s private and public cloud contact center platforms, Omnichannel Routing, Reporting, Digital and Social Media channels, Computer to Telephony (CTI) and Voice Automation (IVR) technologies.
- In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts.
- In the selling process, proposal development and statements of work will be assigned.
Experience
Education
Preferred Certifications
Footer
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
#L1-LC2