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Scrum Senior Engineer/Program Manager

Date:  Oct 19, 2021

Dubai, DU, AE

Requisition ID:  29840

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About The Opportunity

The Program Manager / Scrum Engineer is a key player in delivering and coordinating value-add Professional services as part of a high-performance team. You will be accountable to drive the multi-million-euro Program’s delivering exceptional outcome for Avaya’s most important clients. You will work directly with our clients as trusted advisor leading them to successfully implementing innovative solutions to achieve their business and technology objectives.

The Avaya Professional Services is a group of advanced experts on modern trends, bringing tangible outcomes to our customer by combining active listening, extraordinary talent, modern practices, and a winning attitude. Our culture and skills, combined with our innovative product portfolio, are a combination every customer will recognize as best in class.Our mission is to enable customer business outcomes, through the rapid and successful deployment of Avaya technologies and solutions, making Avaya recognized as a leading innovator.

About The Responsibilities

•Partners with the customer to formulate and implement enterprise-wide business, organization and information communications technology strategies. Involved with and supported by the relevant technical resources from the customer and from Avaya, at each step in the process of designing and delivering integrated business and information communications solutions to support the enterprise's accomplishment of business goals
•Thought leader within the company for the strategic application of communications and systems integration
•Responsible for the successful delivery of highly complex multi-vendor, multi-function and multi-site customer programs. Achieving outstanding business results such as customer satisfaction
•Leading the creation of technical concepts to fulfill customer requirements in cooperation with development, logistics, service, and quality management
•Leading development departments, sales, purchasing, logistics, and quality management to ensure the achievement of project goals (scope, time and budget)
•Analyses business processes in an organization and makes recommendations to improve their effectiveness in supporting the customer's strategic business goals.
•This role is responsible for developing the disciplines and the business results of the engagements. Anticipates and identifies complex business needs and recommends solutions to complex problems.
•Negotiating contracts with 3rd Parties and implementation of Quality controls
•Executive Level communication of project progress in decision-making Steering committees and day to day communication
•Independent structure, organization, and control of program structures and responsible for multiple virtual team members
•Creation and development of highly complex, multi-phase project plans (MS Project)
•Work is performed with minimal direction and reviewed by senior management

About The Requirements

Experience & Qualifications:

•Bachelor’s degree or equivalent experience with additional technical certifications in VOIP and Verint WFO (5- 8+ years of proven industry experience working with Avaya solutions at Architecture, Design, Configuration and Implementation level.
•B.S. or M.S in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering 
•Certification in Program Management (PMI, IPMA, Agile PM/Scrum)
•Strong experience in agile Infrastructure Program’s
•Strong Avaya UC and CC experience at solution level spanning multiple Avaya products 
•Ability to support multiple workstreams at any given time
•Excellent communication skills on CxO Level including strong English language ability
•Ability to work independently and in the team environments as well as with discipline in a Virtual Office environment
•Result oriented 
•Calm leadership and highly self-organized
•Travel is required on average between 30%-60% of the time and the ideal candidate will be comfortable working in a client’s environment


Skills, Competencies & Knowledge:

•Formulate, organize and monitor inter-connected projects
•Decide on suitable strategies and objectives
•Coordinate cross-project activities
•Lead and evaluate project team members and other staff
•Develop and control deadlines, budgets and activities
•Apply change, risk and resource management
•Assume responsibility for the program’s people and vendors
•Assess program performance and aim to maximize ROI
•Resolve projects’ higher scope issues
•Engagement of 3rd parties and Contracts
•Prepare reports for program directors/management
•Experience in a scrum master role
•Familiarity with software development
•Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
•Good knowledge of other Agile frameworks (Crystal, XP etc.)
•Excellent communication and servant leadership skills
•Problem-solving and conflict-resolution ability


10 - 15 Years of Experience


Bachelor degree or equivalent experience
Advance Degree preferred

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).