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Solution Delivery Senior Consultant - Remote USA

Date:  Apr 22, 2021
Location: 

Houston, TX, US

Requisition ID:  29717

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

This role is remote anywhere within the United States.  Applicants must already be in the United States and this role is not eligible for sponsorship.

The Senior Solution Delivery Consultant manages the presales, architecture, design, development and support of scalable, application-sequenced engagement solutions to address the enterprise-wide opportunities of Avaya customers.

To be successful in this role you will self-starting team player designing and driving collaborative solutions across all types of voic

ABOUT THE RESPONSIBILITIES

  • works as a trusted advisor with the customer in identifying business problems and use cases across multiple communication technologies including Social Media, Async Messaging, Video, Chat, Email, SMS, and Voice.
  • provides thought leadership in the strategic design process and translates business needs into technical systems solutions, preparing technical documentation for developers and assisting with development of test plans
  • researches, architects, designs, writes and tests new software solutions
  • enhances existing systems by analyzing and identifying areas for improvement/modification
  • designs reporting solutions to satisfy business needs
  • manages the integration of hardware, software and customer back-end solutions
  • possesses project leadership responsibilities for complex projects
  • maintains systems by monitoring, identifying and correcting software defects

RESPONSIBILITIES (Cont.)

  • assists with writing deployment and operational documentation
  • collaborates closely with other team members in a virtual work environment
  • consults clients/colleagues concerning the maintenance and performance of software systems and asks questions to obtain information, clarifies details and implements information, and investigates new technologies
  • constantly updates technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
  • demonstrates problem-solving and lateral thinking as part of a team, or individually
  • follows technical troubleshooting methodology
  • manages the technical correctness and completeness of integrated system designs and provides solutions to a diverse range of complex problems
  • contributes to the development of company objectives and principles and achieves goals in creative and effective ways
  • shares new knowledge and lessons learned as training for other team members
  • mentors others as a technical subject matter expert
  • translates complex concepts and designs into simple to follow examples

ABOUT THE REQUIREMENTS

Proven experience with application integration and complex technology systems.

 

SKILLS & COMPETENCIES
 

  • Must be comfortable speaking/presenting content
  • Must be Detail Oriented.
  • Time Management and Self Management skills expected.
  • Must be effective in a virtual working environment.
  • Web API (Application Programming Interface) experience preferred
  • VMware knowledge required
  • CSP (Common Services Platform) and Kubernetes/Docker knowledge preferred
  • Understanding of basic networking principals required
  • Must have a strong customer focus
  • Knowledge of unified communication and contact center solutions.
  • Tier 1- and 2-level troubleshooting skills.
  • Ability to present oneself in a professional manner at all times. 
  • Cross-organizational effectiveness and thought leadership.

REQUIREMENTS (Cont.)

Experience

5 - 8 Years of Experience

Education

Bachelor degree or equivalent experience

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


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