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Customer Service Director

Date: 
Location: 

Dayton, OH, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Directs the pre-sales and post-sales service processes. Directs, through reporting team members, the coordination of activities of a section and/or a department with responsibility for: (1) liaison between customer and manufacturing, sales, field service, order processing and/or accounting to resolve status, production, delivery and billing inquiries; (2) review of warranty claims; (3) processing of customer returns and exchanges; (4) expediting of service and repairs; (5) providing special pricing for non-standard items. Establishes operational objectives and assignments, and delegates assignments to subordinate managers. Work is performed without appreciable direction. Develops strategic business plans and goals for a large staff or functional unit. Identifies complex business needs and develops solutions that require full integration of the company's strategies.

Experience
10+ Years of Experience
Education
Bachelor degree or equivalent experience
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).


Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati