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Services Success Manager III

Date: 
Location: 

Dallas, TX, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Drives post-sales product and solution adoption for assigned territories/accounts.  Identifies expansion and renewal opportunities.  Drives a consistent cadence of customer coverage activities designed to increase likelihood of renewals. Closes, expands, and renews opportunities that do not require field sales resource involvement.  Collaborates with account managers to uncover expand opportunities. Sets up quarterly account reviews to review accounts, answer questions, and offer guidance. Monitors and tracks usage to identify areas for improvement. May provides basic technical support to ensure customer satisfaction.  Contacts appropriate resources when needed to maximize efficiency when assisting customers. Ideal location for candidates in Dallas, TX, but candidates based in the Western region will be considered.

Experience
5 - 8 Years of Experience
Education
Bachelor degree or equivalent experience
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth