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Senior Project Manager III

Date:  Sep 10, 2021
Location: 

Dallas, TX, US

Requisition ID:  31174

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Program Management is the function of establishing Avaya OneCloud and Managed Services offerings which have been contracted for the management of enterprise customer environment. These may be services which are delivered directly to a customer or through a business partner on Avaya or other vendor’s technology solutions. The Core objective being to ensure successful establishment of services into management with a high level of customer satisfaction with smooth handover to on-going Delivery Support functions within the Enterprise Cloud & Managed Services organization.

The Program Manager manages large and complex provisioning projects including installations or systems additions. Provides total project leadership and is directly accountable for the project team's performance. They are responsible for the planning activities to define milestones, reserve resources, coordination with multiple vendors/services providers, coordinating project activities, resource scheduling, contractual compliance, customer satisfaction, and maximization of profitability of project.

The Avaya OneCloud Program Manager typically manages the integration and/or development and delivery of very large and complex deliverables directly to a customer, or in support of a major enterprise-wide program. They also provide the primary interface between Avaya, the customer and third-party providers.

By following standard project management methodology and supporting processes, you will:

  • Provide leadership in the navigation of complex service delivery models through direct or channel models
  • Manage the procurement and ordering of equipment, solutions
  • Manage logistics, ensuring equipment is shipped, received and delivered within the schedule
  • Ensure that projects are delivered within customer agreed to targets of scope, schedule, quality and cost.
  • Assemble and manage project teams while providing guidance and direction to the project team members and communicate the project status to Avaya and customer teams.
  • Negotiate resources and schedules with internal and external stakeholders to ensure quality service delivery.
  • Proactively manage risks, issues, and scope throughout the project lifecycle.
  • Ensure effective enablement / transition of services from an existing customer solution into Avaya OneCloud and Service Delivery
  • Support new projects identified within the current customer base.
  • Develop, standardize and continually improving processes to ensure efficient and consistent delivery quality.
  • Use project management standards (PMI, Prince II).

ABOUT THE RESPONSIBILITIES

  • Manage the implementation of large (scope and complexity) projects.
  • Ordering and procurement of Avaya and 3rd Party equipment and respurces.
  • Logistics planning, delivery.
  • Manage a Program P&L for each customer.
  • Manage the project scope utilizing the appropriate change control process.
  • Develop and maintain the project schedule
  • Facilitate internal and external project meetings to review status and address issues.
  • Manage risk through identification, quantification and mitigation.
  • Create and maintain a Communication Plan that facilitates the exchange of information among the project stakeholders.
  • Create regular and applicable reports with respect to the project status.
  • Ensure successful on-boarding of customers to Avaya service delivery.
  • Ensuring invoice-ability and establishment of BAU managed services.
  • Establishment of 3rd party support services (where required)

 

KEY PERFORMANCE INDICATORS:

  • Program Budget P&L
  • Customer Satisfaction rating transactional
  • Customer on boarding / readiness
  • Billing commencement timing

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ABOUT THE REQUIREMENTS

EDUCATION / EXPERIENCE:

  • Bachelor's Degree with 8+ years or more of related technical and project management experience, or an equivalent combination of education and work experience.
  • High level knowledge of LAN technologies (CCNA preferred)
  • PMP (Project Management Professional) Certification required.
  • ITIL® Foundation certification preferred
  • Knowledge of Avaya Unified Communications and Contact Center solutions is considered a major plus
  • Experience with delivery customer deployments or transitioning customers into service

 

EXPECTED ATTRIBUTES:

  • Must be able to communicate effectively in English with all customers and stakeholders. Mandatory requirement
  • Must be able to manage large/complex custom projects with no supervision.
  • Candidate must have the ability to operate in a fast paced environment undergoing tremendous change
  • Candidate must operate extremely well under pressure
  • Do everything as a team player, strive to learn, provide feedback, and share your knowledge
  • Self-sufficient, self-starter, work with limited supervision
  • Be creative, collaborative, and innovative, drive solution’s, utilize technical skills
  • Exercise business acumen be customer focused
  • Works well both alone or in a team setting
  • Strong analytical skills
  • Strong organizational skills.
  • Strong verbal, written and presentation communication skills.
  • Ability to maintain an appropriate relationship with clients, make adjustments within constraints set to achieve the optimum results.
  • Conflict & Crisis Management skills

EXPERIENCE

7 - 10 Years of Experience

EDUCATION

Bachelor degree or equivalent experience

PREFERRED CERTIFICATIONS

Project Management (PMP) Certification is preferred

FOOTER

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth