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Sales Engineer IV

Date:  Jun 7, 2021

Dallas, TX, US

Requisition ID:  30002

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

This is a Sales Engineering role- responsible for supporting our State/Local Government and Education (SLED) customers and partners. In this role the desired candidate will embrace new and emerging technologies, be able to work on tasks with limited direct supervision. You will serve as the technical lead and direct all technical sales activities for customers or partners in assigned accounts. You will lead the technical team in the development of formal technical account plans and proposals. You will work with and account manager as a sales team with the charge of converting Avaya’s lucrative premise base and greenfield SLED customers to an Avaya Subscription or Avaya OneCloud platform.

To be successful in this role you will be a well-versed telecommunication professional highly skilled in Unified Communications, Contact Center technologies and Cloud solutions, as well as the ability to drive business discussions with all relevant decision makers, influencers and users inside a prospect organization.

About the Responsibilities

Applies consultative solution selling skills to conduct discovery activities

Translate customer needs into complex technical solutions

Articulate unique value and drive sales to technical closure for assigned opportunities.

Delivers demos, trials, proofs-of-concepts

In-depth knowledge around UC, CC and Cloud

Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge

Must have excellent communication skills both written and verbally

Self-starter. Must be able to work both independently and as part of a team

Strong in knowledge sharing and contributing to the wider team

About the Requirements


  • Demonstratable experience as a Pre-Sales Engineer or Architect
  • Deep technical expertise across multiple products and solutions (UC, CC, Cloud models)
  • In-depth experience in telecommunications;
  • Experience with large scale or complex communication system architectures, customers, partners and implementations preferred.


Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

Preferred Certifications

ACE certification or its equivalent
ACS certification or its equivalent
One or more advanced industry/vendor certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth