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Named Account Manager III

Date:  Jun 4, 2021

Austin, TX, US

Requisition ID:  28321

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

This is an exciting opportunity to join Avaya as a Named Account Manager to work with a select group of Enterprise Accounts in North and Central Texas.  The module includes assigned Named accounts and new logos. To be successful in this role, you need to be comfortable selling into the executive suite, fluent with UC, CC, Cloud technology sales and be excellent at building and managing client relationships.  Experience with data networking and security is a plus for the role. 

To be successful in this role you will have

  • Ability to plan, pitch and execute a sales strategy for assigned accounts and new logos.
  • Strong ability to execute quickly on stated objectives to grow the business.
  • Account management skills to identify opportunities and advance them to close stage within a reasonable period of time
  • Ability to work through and with a partner and reseller ecosystem to scale the business.

About the Responsibilities

Positions and sells Avaya products and services to assigned Enterprise clients and new logos. 

Ability to build and maintain profitable relationships with existing clients as well as new logos pursued.

Maintains full accountability for assigned accounts and serves as the customer’s trusted advisor and advocate.

Maximizes opportunities by driving the customer account planning process, leads virtual account teams in building strategies that deliver balanced growth for our customers

Leverages Avaya partners and Alliances to strategize on account penetration

Conducts strategic account planning to enhance the quality of the sales pipeline, accelerate and maximize revenue generation and, as a trusted advisor, improve the customer experience with Avaya. 

Develops and leads a business outcome conversation and build relationships with C-levels.

Owns and drives sales cycle forward with IT and business decision makers as well C-levels.

Meets or exceeds annual quota assigned for the module. Owns and develops forecasts based on short and long-term growth.

About the Requirements


Enterprise sales experience of UC, CC, SaaS or Cloud with proven track record



Possess an in-depth understanding of the Communications Market including Unified Communications, Contact Center, and deployments of hybrid, private and public cloud solutions. 

Exhibits resourceful and strategic nature, maximizing leads, funnel building, pipeline management, and forecasting. Develop sales pipeline and accurately forecast opportunities in Salesforce.

Working independently while collaborating with a cross functional team in a matrix organization.



Virtual/Remote worker; Austin or Dallas/ Fort Worth is preferred.  Access to office in Irving, TX.

Travel is limited to N and Central TX as well as opportunities to travel for training and conventions.


5 - 8 Years of Experience


Bachelor degree or equivalent experience
Master Degree is preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Austin