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Technical Cloud Security and Customer Specialist

Date:  May 5, 2021

Dallas, TX, US

Requisition ID:  30031

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the position

The incumbent will support Global Security’s responsibilities around securing the use of, and minimizing the risk associated with, Avaya’s use and implementation of cloud technologies.  Key responsibilities include the assessment of risk and recommendation of security controls in Azure, GCP, AWS, and private- and hybrid-cloud environments, direct interaction with customers to respond to their questions - both in person and in writing - around applicable cloud security controls, participation in, and subject matter leadership of, response to possible security incidents in cloud environments, building partnerships with IT and engineering teams to enable effective collaboration on projects, designs, and implementations, and developing cloud security standards, white papers, and other documentation on cloud security, focused both internally and externally.  The incumbent must maintain current situational awareness of trends in cybersecurity threats, especially those related cloud operations and architecture.  The incumbent must be able to shift from working detailed technical issues with peers to communicating those issues to customers at varying levels of technical detail.  In addition to communicating to a variety of audiences, the incumbent must also be able to think effectively at both a technically detailed level and strategically.



About the skills

The incumbent must:

possess a solid grounding in information security principles and passion for security;

possess a deep understanding of cloud computing concepts and cloud security

have experiences of implementing and assessing security within some combination of Azure, GCP, AWS tenancies;

have experience with service-oriented architecture, private and hybrid clouds, and web services security;

possess in depth experience with at least two of the following cloud security toolsets:

Azure:  Security Center, Cloud App Security, and Sentinel

Google:  Security Command Center, Cloud Key Management, Confidential Computing, or

AWS:  AWS Shield, Guard Duty, Macie


About the skills- continued

have effective verbal and written communication skills;

be able to independently develop white papers, brochures, presentations and respond to customer questionnaire on cloud security issues;

possess a solid understanding of industry standards such as PCI DSS, ISO 27xxx, HIPAA, NIST, etc;

exhibit flexibility and an ability to think creatively and in a way that identifies solutions;

be willing to analyze challenges and share opinions on possible solutions;

be able to quickly assess priorities and triage matters;

be able to solve complex problems;

exhibit calm under pressure;

understand business processes;

demonstrate high levels of motivation and achieve success without task-by-task direction;

act with the highest levels of professionalism and integrity.


About the responsibilites

Define and deliver control and risk management approaches for Avaya’s use of Azure, GCP, and AWS;

Provide security consulting and assessment for Avaya’s private- and hybrid- cloud offers;

Respond to customer inquiries around Avaya’s cloud offers, both verbally and in writing;

Develop documentation that allows Avaya to effectively communicate its cloud security position with peers, business representatives, senior leadership, and customers;

Negotiate customer cloud security requirements;

Collaborate with Avaya IT and the BU’s in the assessment and development of cloud-based solutions, to ensure security is properly addressed.

  1. Develop relationships with IT, BU’s, and the sales and support organizations to ensure effective collaborative relationships.
  2. Participate in cloud security incident responses, and
  3. Provide ad-hoc knowledge and support on security related issues and requirements as they arise.



Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth