Share this Job

Senior Solution Architect

Date:  Feb 5, 2023

Baltimore, MD, US

Requisition ID:  33245



Who is Avaya? 

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya


The Senior Avaya Solutions Architect has the overall responsibility of designing, implementing, and executing a cloud migration strategy with our clients, cross-service teams, and third-party partners. The Senior Solutions Architect will need to understand the adoption challenges of implementing Unified Communication and Contact Center infrastructure and application stacks within a Federally certified cloud environment.


The Senior Solutions Architect has the responsibility for designing and documenting Avaya UC/CC architectures within a FedRAMP cloud environment for the following Avaya applications: System Manager, Session Manager, Communication Manager, Media Servers, Media Gateways, Avaya Aura Device Services, Avaya Session Border Controller Enterprise, Avaya Aura Web Gateway, Avaya Conferencing, Avaya Messaging, and Avaya Presence and Advanced Multimedia Messaging.

  • Design and deploy cloud solutions in compliance with Federal standards such as NIST S.P. 800-53, FIPS 199/200/140-2 and their associated downstream standards driving FedRAMP authorization.
  • Delineate system/application authorization boundaries based on logical (technical & physical) network boundaries while maintaining alignment with existing architecture and lines of the budget. Categorize systems by information type and impact levels.
  • Provide detailed reference architecture based on Avaya UC/CC solutions and integrating them with third-party hardware/software applications such as firewalls, load balancers, and other network components required to deliver a fully functional UC/CC solution.
  • Perform discovery of customer environments.
  • Develop cloud deployment workbooks including Solution Design Documents, maintain Visio diagrams of network design, and other deployment requirements.
  • Collaborate with a cross-functional team of IT personnel consisting of Product Line Managers, security and compliance personnel early in the system development lifecycle to determine what requirements must be met before the accreditation of a new system.
  • Support engineering teams in building, testing, and upgrading the Avaya cloud environment.
  • Develop and maintain technical competencies for all Avaya OneCloud™ for Government solution elements.
  • Create, review and/or evaluate technical scopes of work.
  • Effectively represent solutions architecture to sales, security, customer, and compliance authorization personnel.



  • Strong RHEL and Microsoft Windows Server experience including deployment, installation, implementation, upgrading, and patching.
  • Strong VMWare toolset experience including deployment, installation, implementation, upgrading, and patching.
  • Strong experience with data security, data governance, PCI, etc.
  • Demonstrable experience engineering or delivering solutions relating to cloud architecture
  • Demonstrable experience with cloud and infrastructure on cloud platforms
  • Demonstrable hands-on experience deploying a full UC/CC solutions.
  • Demonstrable practical knowledge of emergency call handling solutions in a secure cloud environment such as the Avaya Sentry solution.



  • Strong written and analytical skills
  • Strong interpersonal skills and demonstrated resourcefulness
  • Desired Avaya Professional Design Specialist (APDS)
  • Desired Avaya Certified Solutions Architect (ACSA)
  • Desired Certified Information Systems Security Professional (CISSP)
  • Desired Certified Information System Auditor (CISA)
  • Desired Certified Authorization Professional (CAP)



  • US citizen required
  • Meet the personnel security requirements and undergo background checks as defined in OPM policy IAW the FedRAMP Moderate baseline, the FedRAMP+ CEs related to personnel security, and DoD personnel security policies.
  • The position is open for remote/hybrid hiring .


  • Bachelor’s degree in computer science, information technology, or engineering


The pay range for this opportunity is from $125,100 to 179,050 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

•    Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

•    Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

•    Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

•    Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason. 

You may review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting is accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:




Nearest Major Market: Baltimore