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Technical Support Senior Engineer / DBA

Date:  Jul 18, 2021

Columbia, MD, US

Requisition ID:  29607

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


The Database administrator is responsible for supporting multiple databases that support an Enterprise Unified Communications and Contact Center Solution. The successful candidate will have experience working with multiple databases. Experience with initial installation, troubleshooting, ongoing patching and upgrades is required.


  • Provide design, installation, administration, and maintenance for Oracle and Microsoft SQL Server databases
  • Configure and maintain backups and replication
  • Develop stored procedures and scripting
  • Maintain Security of database
  • Monitor performance


  • Proven work experience in design and development of Oracle and MS SQL databases
  • Proven work experience in supporting multiple databases in a communications environment


Skills and Competencies

  • Experience (7+ years) developing, maintaining and administering both Oracle and Microsoft SQL Server databases.
  • Expert in Oracle & MS SQL Database Administration, Installation and Upgrades
  • Scheme/Table (Data Model) Design and Development
  • Stored Procedure Development & SQL Scripting
  • Performance Tuning & Capacity Monitoring
  • Experience in Data Security, Backup & Recovery
  • Standby/Failover and Replication Configuration and Administration
  • Oracle RAC Administration/Installation
  • SQL Tuning


  • Must be capable of obtaining Level 2 Public Trust Clearance



5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent


Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Baltimore