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Technical Support Senior Engineer


Columbia, MD, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

    • Deploy, Install, Configure and Daily maintenance of the following Avaya Products.Avaya Aura System Manager (SMGR)Avaya Aura Session Manager (ASM)Avaya Aura Communication Manager (CM)Avaya Aura Media Server (AMS)Avaya Equinox Management for conferencing Avaya Session Border Controller Enterprise (ASBCE)Avaya Breeze with Presence and Multimedia Messaging plugins,Avaya Equinox clients for Windows, Mac, Android and iOS,Avaya Equinox Management for conferencing,Avaya Aura Device Services (AADS),Avaya Equinox clients for Windows, Mac, Android and iOS,Avaya Equinox Media Servers for conferencing,Avaya Web Gateway,Install and Integrate Avaya Aura Device Services with Avaya System Manager and Session Manager with high availability,Configure Avaya Aura Device Services for Active Directory Integration, automatic client configuration using DNS service discovery, 46xxsettings.txt and firmware delivery to customer phones,Install and configure Avaya Breeze for Instant messaging and multimedia messaging. Deploy Presence and Multimedia messaging plugins in System Manager. Configure Avaya Breeze clusters for failover and high availability of services,
Additional Responsibilities
    • Install and configure Avaya Session Border Controllers for remote workers, Equinox conferencing services including WebRTC, STUN/TURN, HTTPS media tunneling.Install and configure Avaya Equinox conferencing management and media servers for audio/video/web conferencing.Integrate Avaya Equinox conferencing servers with System Manager, Session Manager, AADS and Avaya Web Gateway.Install and configure Avaya Web Gateway for Avaya Equinox Team Engagement, integrate with Active Directory, setup STUN/TURN services and reverse proxy through Avaya Session Border Controller Enterprise.Develop configuration required for deploying Avaya Equinox clients for Windows, Mac, Android and iOS. Test Equinox client releases for features and interoperability.Develop and maintain ports and protocols used for the above applications. Support security engineers with building cloud firewall rules and assist customers with firewall rules for on-prem customer firewalls.Configure and Implement internal and external CA certificates throughout the applications deployed for the customer
    • Minimum 3 years UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field.
      Proven expertise with System Manager, Session Manager, Communication Manager
      2+ years Avaya Aura System Manager 7.x, Avaya Aura Session Manager 7.x
      Avaya Aura Communications Manager 7.x, Avaya Aura Device Services
      2+ years Avaya Breeze, Avaya IX Workplace Clients, Avaya Session Border Controller Enterprise,Avaya IX Workplace Management and Media Servers, Avaya Web Gateway
    • #LI-NA1
Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Baltimore