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Technical Support Senior Engineer

Date: 
Location: 

Columbia, MD, US

Requisition ID:  24736
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Responsibilities

Avaya core unified communications engineer responsible for design, implementation, configuration, troubleshooting, daily operation and upgrading of core Avaya Aura Products including System Manager, Session Manager, Communications Manager, Media Server, Voice Gateways G450/G430/G650, Application Enablement (AES), CC Elite, SIP trunking, SIP endpoints. Experience in developing and implementing dial plans, dial plan migration in session manager and communications manager. Use of Provision to export, modify and import dial plans. Configure and Implement internal CA certificates. Minimum qualifications: Minimum 5 years UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience. Proven expertise with System Manager, Session Manager, Communication Manager. 5+ years hands-on leadership of voice projects and teams related to Avaya Aura unified communications deployments.  

 

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Experience
5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent
Education
Bachelor degree or equivalent experience
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Nearest Major Market: Baltimore