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Technical Consultant Engineer


Columbia, MD, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.


Short Description

Senior Avaya core unified communications engineer team lead responsible for design, implementation, configuration, daily operation and upgrading of core Avaya Aura Products including System Manager, Session Manager, Communications Manager, Media Server, Voice Gateways G450/G430/G650, CM ESS and Local Survivability using Session Manager, Application Enablement (AES), Contact Center Products (Elite) SIP trunking, and SIP endpoints. Perform discovery of customer telephony environments for configuration and requirements gathering. Lead active deployment of Avaya Aura unified communication systems. Monitor project schedules and team tasks. Mentor and develop engineering resources. Create and maintain MOPS, basebuild documentation, and knowledge base. Participate in P1/P2 escalation calls and provide customer timely updates. Manage escalations with AVAYA and/or other manufacturers if necessary. MINIMUM QUALIFICATIONS: Minimum 5 years minimum UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience. Experience as engineering team lead. Proven expertise with System Manager, Session Manager, Communication Manager. 5+ years hands-on leadership of voice projects and teams related to Avaya Aura unified communications deployments. 2+ years Avaya Aura System Manager 7.x., Avaya Aura Session Manager 7.x, Avaya Aura Communications Manager 7.x, and Avaya Aura Media Server 7.x. 3+ years Avaya Voice Gateways include G650, G450 and G430. 5+ years Avaya Aura Systems Manager 6.x, Session Manager 6.x, Communications Manager 6.x. 3+ years voice protocols such MGCP, H323, SIP, SIP Trunking, 3+ years complex dial plan configuration in Session Manager and Communication Manager, 3+ years call handler, auto-attendants and attendant console, 3+ years ProVision configuration tools for adding and updating configuration. PREFERRED QUALIFICATIONS (First consideration will be given to candidates who, in addition to having the above minimum qualifications, have one or more of the following): Avaya Professional Design Specialist (APDS), Avaya Certified Implementation Specialist (ACIS), Avaya Certified Support Specialist (ACSS), Avaya Certified Solutions Architect (ACSA), 3+ years of Experience with QoS, 3+ years of contact center experience, Knowledge of Avaya applications such as Equinox, Breeze, SBC, and OfficeLinx.

7 - 10 Years of Experience
Bachelor degree or equivalent experience
Master Degree is preferred
Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Baltimore