Senior UC Engineer

Date:  Nov 14, 2019
Location: 

Columbia, MD, US

Business Unit:  ACS (Avaya Client Services) (BG_ACS)
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations. Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols.  Works with management and teams to implement. Displays expertise in industry protocols , solutions and customer situational management. Independently works on problems of diverse scope. May include lab management , mentoring lower level engineers, project management.

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Long Description

Primary Responsibilities:

  • Senior Avaya core unified communications engineer for cloud services operation
  • Design, implementation, configuration, daily operation and upgrading of core Avaya Aura Products including:
    • System Manager
    • Session Manager
    • Communications Manger
    • Media Server
    • Voice Gateways G450/G430/G650
    • CM ESS and Local Survivability using Session Manager
    • Application Enablement (AES)
    • Contact Center Products (Elite)
  • Perform discovery of customer telephony environments for configuration and requirements gathering
  • Lead active deployment of Avaya Aura unified communication systems
  • Develop and implement dial plans, dial plan migration in session manager and communications manager. Use Provision to export, modify and import dial plans
  • Configure voice gateways
  • Configure and Implement internal CA certificates throughout the applications deployed for the customer
  • Troubleshoot L2/3 level incidents on core AVAYA products
  • Participate in P1/P2 escalation calls and provide customer timely updates
  • Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary
  • Perform SIP Troubleshooting for SIP Phones and SIP Trunks
Experience
5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent
Education
Bachelor degree or equivalent experience
Master degree or equivalent experience
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


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